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Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Appleton, Wisconsin |
About this job
Posting Job Title: Customer Service Representative
Requisition #: 166571BR
Posting Location: Appleton, WI, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Posting Job Description
***ONSITE INTERVIEWS & CUSTOMER SERVICE CAREER OPEN HOUSE***
Please join us Tuesday, June 16th from 4:00PM to 8:00PM for onsite interviews and open house to learn about a career in Customer Service at Time Warner Cable. Talk to hiring leaders and current agents one on one about what it is like to work for our Customer Service Team. Explore our culture, benefits and career progression. Our office is located at 3520 E Destination Driv...
e, Appleton. We are located off of Hwy 441 and Calumet St.
If you're driven to succeed, have a passion for helping customers and prepared to meet the ever-changing needs of our industry, then you're ready for a career at Time Warner Cable!
Everything you want to be. Are you versatile and cool under pressure? Does your "can do" attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available...plus tremendous support, incentives and a clear career path for growth---all in a culture that values and rewards performance.
We are hiring for full-time shifts that fall between the hours of 10:00 AM to 11:00 PM. Shifts are scheduled for 8 hours with an hour lunch. Our representatives are required to work one weekend day every weekend.
Orientation will be held on Thursday, July 2nd, 2015 training classes will start on Monday, July 6th, 2015. Our paid training is 8 weeks, Monday through Friday from 8:00AM to 5:00PM.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you'll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer's equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you'll make customers happy---today and going forward.
Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.
Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. As a Customer Service Representative you will receive a base hourly wage of $11.00/hour, shift differential, career progression pay and incentive compensation that can earn you up to $13.80 an hour, with our top performers earning $17 an hour and more! You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You'll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.
This position will be based in our call center at 3520 E. Destination Drive in Appleton, WI.
Basic qualifications required to work in the Time Warner Cable Customer Care environment:
6 months or more customer service experience; 1 or more years preferred
6 months or more working with multiple software applications; 1 or more years preferred
6 months or more sales or retention experience preferred.
6 months -- 1 year+ heavy volume phone experience in a customer service/call center job preferred.
Apply online today and complete our assessment (please plan on 45 minutes to complete the assessment). Once you finish we'll let you know next steps in our process!
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law.
TWCCB 05/28/2015
FCC Unit_TWC: 8342
Controlling Establishment ID: 00032 - Appleton Destination Dr
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCCS190
Requisition #: 166571BR
Posting Location: Appleton, WI, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Posting Job Description
***ONSITE INTERVIEWS & CUSTOMER SERVICE CAREER OPEN HOUSE***
Please join us Tuesday, June 16th from 4:00PM to 8:00PM for onsite interviews and open house to learn about a career in Customer Service at Time Warner Cable. Talk to hiring leaders and current agents one on one about what it is like to work for our Customer Service Team. Explore our culture, benefits and career progression. Our office is located at 3520 E Destination Driv...
e, Appleton. We are located off of Hwy 441 and Calumet St.
If you're driven to succeed, have a passion for helping customers and prepared to meet the ever-changing needs of our industry, then you're ready for a career at Time Warner Cable!
Everything you want to be. Are you versatile and cool under pressure? Does your "can do" attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available...plus tremendous support, incentives and a clear career path for growth---all in a culture that values and rewards performance.
We are hiring for full-time shifts that fall between the hours of 10:00 AM to 11:00 PM. Shifts are scheduled for 8 hours with an hour lunch. Our representatives are required to work one weekend day every weekend.
Orientation will be held on Thursday, July 2nd, 2015 training classes will start on Monday, July 6th, 2015. Our paid training is 8 weeks, Monday through Friday from 8:00AM to 5:00PM.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you'll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer's equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you'll make customers happy---today and going forward.
Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.
Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. As a Customer Service Representative you will receive a base hourly wage of $11.00/hour, shift differential, career progression pay and incentive compensation that can earn you up to $13.80 an hour, with our top performers earning $17 an hour and more! You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You'll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.
This position will be based in our call center at 3520 E. Destination Drive in Appleton, WI.
Basic qualifications required to work in the Time Warner Cable Customer Care environment:
6 months or more customer service experience; 1 or more years preferred
6 months or more working with multiple software applications; 1 or more years preferred
6 months or more sales or retention experience preferred.
6 months -- 1 year+ heavy volume phone experience in a customer service/call center job preferred.
Apply online today and complete our assessment (please plan on 45 minutes to complete the assessment). Once you finish we'll let you know next steps in our process!
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law.
TWCCB 05/28/2015
FCC Unit_TWC: 8342
Controlling Establishment ID: 00032 - Appleton Destination Dr
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCCS190