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in Westlake, OH
BOX OFFICE REPRESENTATIVE - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Westlake and Surrounding Areas Westlake, Ohio |
About this job
POSITION SUMMARY:
The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live and Club Velvet; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the Rocksino floor.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Rocksino Northfield Park their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live and Club Velvet shows while providing superior guest service.
- Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office.
- Effectively explains seating diagram for both Hard Rock Live and Club Velvet.
- Maintains accountability of a $500 bank drawer, balances bank at end of shift.
- Issues cash and comp concert tickets and VIP credentials.
- Helps with inventory control of ticketed shows.
- May distribute promotional coupons and gifts.
- Attend and participate in meetings, completing follow-up as assigned.
- Attend and participate in off property functions and events as assigned.
- Perform work regularly and predictably.
- Other duties as assigned.
NON-ESSENTIAL JOB FUNTIONS
- Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be eighteen (18) years of age.
KNOWLEDGE OF:
- Understanding of and experience in the ticketing.
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
- Pertinent federal, state, and local laws, codes, and regulations.
- Cash handling, marketing and sales techniques.
ABILITY TO:
- Ability to use Ticketmaster Host System in order to read and understand ticket availability, manifests and show information.
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Operate various types of office equipment.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the Rocksino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.