Shift Manager (US) - Full-time / Part-time

Job Summary and Mission

This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The shift manager provides guidance and oversight of store operations with direction from the store manager during his/her assigned shift. The majority of time is spent ensuring customer satisfaction and product quality. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership

Communicating goals for the work group, and modeling how we work together:

Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team.

Displays a customer comes first attitude by delivering legendary customer service.

Implements and communicates company program plans to store team in order to meet operational and organizational objectives.

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from store manager.

Provides coaching and direction to the store team to take action and to achieve operational goals.

Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

Provides input to the store manager regarding opportunities for coaching to the store team to achieve operational goals.

Applies problem solving framework to identifying and solving store problems appropriately.

Planning and Execution

Works with store manager to help inform and develop strategic and operational plans for the work group, managing execution, and measuring results:

Accountable for store operations while managing a shift

Provides input into store staffing levels and decisions to ensure partner development and talent acquisition to achieve and maintain store operational requirements.

Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure understanding.

Communicates regularly with peer team and store manager about operational issues, observations, insights, and suggestions. Communicates and behaves in a way that promotes a unified store management team.

Business Requirements

Executing functional responsibilities

Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store

Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:

Communicates observations, actions, outcomes, and follow-up items to store manager and shift manager peers on a regular basis

Develops and maintains positive relationships with shift manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns.

Ensures partners adhere to operational compliance requirements.

Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition

Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.

Maintains regular and consistent attendance and punctuality.

Summary of Experience

Customer service and retail experience (2 years preferred)

Experience directing the work of others (1 year preferred)

Required Knowledge, Skills and Abilities

Strong operational skills; a bility to manage store operations, including multiple situations in a fast-paced environment, independently

Ability to manage resources to ensure that established service levels are achieved at all times during assigned shift

Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others

Ability to deliver customer service that meets or exceeds customer needs

Effective interpersonal and communication skills

Organization, planning, and prioritization skills

Strong problem-solving skills

Ability to handle confidential and sensitive information

Proficiency using Microsoft Office, store computer systems and programs

Starbucks Corporation will consider qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.