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Hours Full-time, Part-time
Location Montgomery, AL
Montgomery, Alabama

About this job



The General Manager of Client and Employee services is a key position in the success of SYKES' mission of people serving people. SYKES, a multinational business outsourcing organization, is opening a new 1000-employee service delivery center in Montgomery, AL this summer. The General Manager will lead this dynamic team of customer service oriented leaders and agents. Ultimately, engaged call center employees produce higher quality outcomes. Some of our employees even go so far as to say it's like “my home away from home”.

That's why we are seeking an individual who:
  • has experience leading a large service-oriented team
  • has built a career in delivering exceptional customer service in service-oriented industries such as hospitality, hotels, resorts, or travel
  • understands the concept of servant leadership in order to gain the loyalty and respect of the staff providing the direct client engagement
  • is an active participant in the community (civic leader)


We are looking for brave candidates who share our passion for navigating the business complexity while building a work environment that supports a positive local employment brand and encourages retention of high performers. We want to provide the best possible service to our clients, their customers and in order to do that, we also need to provide outstanding service to our own employees and our communities.

What you'll be doing…
  • Talent attraction and employee retention by fostering a positive work environment, caring for employee morale, and actively engaging with the local community.
  • Cultivating the client relationship through communications, meeting and exceeding contractual obligations and key performance indicators (KPIs), and enrichment of personal connections.
  • Meeting company revenue and profitability targets through continuous improvement in service delivery and responsible expense administration, balancing the outcomes of positive employee, community, and client relations.


What you'll need to be successful…
  • Post-secondary education required; bachelor's degree preferred
  • 5+ years applied service industry experience; hospitality, travel, hotel, restaurant, or retail preferred
  • Proven experience in leading large teams
  • Applied knowledge in understanding and managing business financials and profitability
  • Proven experience in effectively building employee and community engagement, fostering a work environment that encourages employee retention and satisfaction, and coaching others to support a positive employment atmosphere
  • Ongoing targeted community involvement


Where you'll be working…

Relocation to Montgomery, Alabama is available for the right candidate. In Montgomery, you'll find first-class family entertainment like minor league baseball and a fabulous zoo, world class museums, a sense of historical significance, and that good ole southern charm.