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Hours Full-time, Part-time
Location Bellingham, WA
Bellingham, Washington

About this job

As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

Trainers are responsible for delivering new hire and continuing education curriculum to our front line employees, the Customer Service Representative (CSR). They assume the role of a classroom facilitator, coach and supervisor. Trainers demonstrate effective leadership by educating and developing their Customer Service Representatives in customer service and sales, knowledge of products, features, services, policies and procedures, multi-system navigation, and T-Mobile culture. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
  • Deliver/facilitate new hire training using the provided curriculum to newly hired customer service representatives. Coach employees and gain their commitment for the flawless execution of T-Mobile's Un-carrier strategy. Provide one on one assistance and feedback to new hires
  • Facilitate continuing education classes to existing CSRs for new products, features, and services, customer service skills and market launches
  • Provide timely, accurate and effective feedback to CSR regarding job performance

  • Group presentation skills
  • Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
  • Ability to build rapport with others and create a team environment
  • Strong communication, organizational, motivational and time management skills
  • Supervisory Experience
  • High School Diploma/GED