Store Manager - Old Navy - Glensford Commons - Fayetteville, NC - Full-time

Job Description

Old Navy makes current American fashion essentials accessible to every family. From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people - it could be for everyone. We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can shop for their must-have fashion essentials online as well as in one of our 1,000 stores located globally.

When you work at Old Navy, you’re choosing a different path (and a pretty awesome one at that). We believe that style and quality should be accessible to everyone and we work hard to make that possible. Truth is, in fashion, it’s easy to be exclusive. It takes a lot more creativity, guts and drive to be inclusive. What we believe in today is exactly what we believed in when we started: we’re on a mission to democratize fashion and make shopping fun again. Sound good to you?

Old Navy – a brand for everyone, a place for you.

As the Store Manager (SM) you provide leadership and direction to your entire store team! You exercise independent judgment and discretion to successfully execute company strategies. As the SM you must exude the excitement, professional presence and confidence needed to protect and drive brand integrity. At your core, you believe that everything we do is for the customer and you lead the entire store team to do the same. You act with great integrity and business maturity, build trust, are approachable, listen to others, drive and manage change, and ensure that all business is conducted without bias or prejudice. You oversee all aspects of store performance through sales management, operational and personnel functions, as well as store visual aesthetics and environment. You drive results through creating short-term plans and long-term strategies, processes, and events that create a positive in-store experience for both our store team and our customers. You lead company initiatives, ensure maximum productivity, profitability, operational excellence and compliance with company procedures. You foster a positive environment that develops and engages your leadership team, your Sellebrities, and your customers every day. You build relationships at multiple levels to support a great working and shopping environment. You love being part of a winning team; you bring your energy to work every day and are personally invested in Old Navy’s success.




Leadership Responsibilities

• Effective talent selection, training, coaching, motivating and recognizing
• Writes and delivers quarterly check-ins, individual development plans and annual performance reviews for team
• Addresses poor performance. Initiates, administers, and follows up on corrective action Sets, monitors, follows up on productivity goals for the store team
• Creates and fosters a culture that ensures the customer is the focus of all activities
• Ensures service, merchandising, and operational standards are met through company-defined practices and processes Monitors, maintains and follows company policies and procedures
• Accountable for a safe store environment where all Sellebrities actively prevent loss and minimize risk
• Accountable for meeting store compliance audit requirements Performs additional managerial duties as necessary

Functional Responsibilities

• Develops business strategies and delivers results for the store through managing merchandising, visual, operations, finance, Old Navy Card and human resource initiatives
• Makes strategic business decisions based on long and short-term objectives and global perspective ensuring alignment to company initiatives
• Uses strong decision quality and discretion in establishing business objectives and in driving and delivering results
• Creates both the leadership team and Sellebrity schedules in support of business needs
• Manages and measures progress and results against key targets
• Embraces company-driven promotional and marketing campaigns that support the brand
• Partners with store leaders to action plan from customer survey feedback and responds to and takes action on customer concerns
• Directs store leaders on critical human resource decisions and staffing for the store
• Accurately assesses individual leader performance providing the appropriate level of performance feedback
• Stimulates growth in self and others through coaching, training, and development conversations
• Sets a compelling vision and manages successes and failings along the journey in a highly collaborative fashion
• Builds a credible succession plan with a strong talent pipeline
• Retains and personally mentors great Sellebrity team members

Qualification

• Passionate about: apparel trends, specialty retail environments, people - customers and team
• Demonstrates the following: training, sales generation, leadership, authentic customer service, conflict management, resolution, business acumen, time management, planning, priority setting, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency
• Ability to: develop others, think creatively, embrace and lead change, and deal with ambiguity
• Must be at least 18 years of age
• College degree or equivalent work experience preferred
• 3-5 years of retail management experience preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around sales floor, stock room, work with/around cleaning chemicals and lift and carry 50 lbs
• Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts
• Opens and closes the store in accordance with company standards