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Seasonal Customer Service Consultant - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | COLUMBUS, OH COLUMBUS, Ohio |
About this job
Job Description
Be creative. Take risks. Do what’s right. Stay focused on customers. That’s the vision that sets Gap Inc. apart from the very beginning. We do more than sell clothes. We’re a family of brands with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Are you ready for a Bright career move?
About Gap Inc.
Gap Inc. is a leading global retailer offering clothing, accessories, and personal care products for men, women, and children under the Gap, Banana Republic, Old Navy, Athleta, and Intermix. Gap Inc. products are available for purchase in more than 90 countries worldwide through about 3,300 company-operated stores, over 400 franchise stores, and e-commerce sites, our presence is felt around the world. For more information, and to apply,
Do you:
? Have a passion for the customer and ability to deliver exceptional customer service?
? Want to work in an amazing fast-paced and casual environment?
? Like to problem solve and make decisions independently?
? Enjoy a generous employee discount?
We are seeking passionate, service-oriented Seasonal Customer Service Consultants to:
? Demonstrate exemplary customer service skills over the phone in every interaction.
? Ensure timely, first-call resolution with customers.
? Act as a customer advocate by researching and resolving complex concerns by utilizing technical and department resources.
? Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills.
? Utilize effective time management and prioritization skills.
Qualification
Skills & Knowledge:
? Ability to work in a fast-paced phone environment with professionalism, courtesy and tact.
? Excellent oral, written and interpersonal communication skills.
? Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools.
? Fluency in Windows Operating Systems and Microsoft Office tools.
? Bi-lingual skills a plus.
Minimum Education & Experience:
? High School Diploma or GED equivalent.
? Minimum 6 months of customer service experience.
Be creative. Take risks. Do what’s right. Stay focused on customers. That’s the vision that sets Gap Inc. apart from the very beginning. We do more than sell clothes. We’re a family of brands with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Are you ready for a Bright career move?
About Gap Inc.
Gap Inc. is a leading global retailer offering clothing, accessories, and personal care products for men, women, and children under the Gap, Banana Republic, Old Navy, Athleta, and Intermix. Gap Inc. products are available for purchase in more than 90 countries worldwide through about 3,300 company-operated stores, over 400 franchise stores, and e-commerce sites, our presence is felt around the world. For more information, and to apply,
Do you:
? Have a passion for the customer and ability to deliver exceptional customer service?
? Want to work in an amazing fast-paced and casual environment?
? Like to problem solve and make decisions independently?
? Enjoy a generous employee discount?
We are seeking passionate, service-oriented Seasonal Customer Service Consultants to:
? Demonstrate exemplary customer service skills over the phone in every interaction.
? Ensure timely, first-call resolution with customers.
? Act as a customer advocate by researching and resolving complex concerns by utilizing technical and department resources.
? Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills.
? Utilize effective time management and prioritization skills.
Qualification
Skills & Knowledge:
? Ability to work in a fast-paced phone environment with professionalism, courtesy and tact.
? Excellent oral, written and interpersonal communication skills.
? Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools.
? Fluency in Windows Operating Systems and Microsoft Office tools.
? Bi-lingual skills a plus.
Minimum Education & Experience:
? High School Diploma or GED equivalent.
? Minimum 6 months of customer service experience.