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Customer Care Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Apply Online Rockford, Illinois |
About this job
Expert Global Solutions (EGS) is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.
Customer Care Representative
Rockford, IL
Communicate via inbound and outbound telephone calls with consumers. Respond to customer inquiries and resolve problems. Use computerized system for tracking, information gathering, and/or trouble-shooting issues to provide high quality customer experience.
Principal Responsibilities
- Communicate via inbound and outbound telephone calls with consumers.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service standards.
- Accurately document and update records in required systems.
- Follow up in a timely manner to ensure customer satisfaction.
- Understand all programs, systems, and procedures necessary to perform job effectively.
- Where applicable, communicate with customer to resolve any account questions or inquiries.
- When requested and appropriate, upsell and/or cross-sell products or services to customers.
- Communicate feedback and progress to management.
- Maintain diplomacy and tact when dealing with upset or escalated calls.
- Escalate customer complaints and/or calls through the appropriate channel to management.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
Job Requirements
Qualifications
* High School Diploma or General Educational Development (GED) certificate.
* Previous customer service and/or call center experience preferred.
* Bi-lingual (Spanish) a plus.
* Ability to maintain the highest level of confidentiality.
* Proficient personal computer skills, including Microsoft Office.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
Work Environment
* Office environment.
* Ability to lift and/or move 20 pounds with or without accommodation.
Apply now at www.egscorp.com
Click on 'Customer and Financial Care Representatives'. Search by 'Rockford, IL'.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
We recognize the value, dedication, experience, and work ethic these individuals bring to the job market. EGS is committed to providing employment opportunities to our country's Service Men, Women, and Families.
PI90567504
Customer Care Representative
Rockford, IL
Communicate via inbound and outbound telephone calls with consumers. Respond to customer inquiries and resolve problems. Use computerized system for tracking, information gathering, and/or trouble-shooting issues to provide high quality customer experience.
Principal Responsibilities
- Communicate via inbound and outbound telephone calls with consumers.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service standards.
- Accurately document and update records in required systems.
- Follow up in a timely manner to ensure customer satisfaction.
- Understand all programs, systems, and procedures necessary to perform job effectively.
- Where applicable, communicate with customer to resolve any account questions or inquiries.
- When requested and appropriate, upsell and/or cross-sell products or services to customers.
- Communicate feedback and progress to management.
- Maintain diplomacy and tact when dealing with upset or escalated calls.
- Escalate customer complaints and/or calls through the appropriate channel to management.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
Job Requirements
Qualifications
* High School Diploma or General Educational Development (GED) certificate.
* Previous customer service and/or call center experience preferred.
* Bi-lingual (Spanish) a plus.
* Ability to maintain the highest level of confidentiality.
* Proficient personal computer skills, including Microsoft Office.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
Work Environment
* Office environment.
* Ability to lift and/or move 20 pounds with or without accommodation.
Apply now at www.egscorp.com
Click on 'Customer and Financial Care Representatives'. Search by 'Rockford, IL'.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
We recognize the value, dedication, experience, and work ethic these individuals bring to the job market. EGS is committed to providing employment opportunities to our country's Service Men, Women, and Families.
PI90567504