Assistant Restaurant Manager Wildhorse Saloon - Full-time / Part-time

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a "consider it done" spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

JOB SUMMARY

Assists in supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

* High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

* 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

* Assists in the ordering of F&B supplies, cleaning supplies and uniforms.

* Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.

* Supports and supervises an effective monthly self inspection program.

* Operates all department equipment as necessary and reports malfunction.

* Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.

* Encourages and builds mutual trust, respect, and cooperation among team members.

* Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

* Communicates areas that need attention to staff and follows up to ensure understanding.

* Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.

* Follows property specific second effort and recovery plan.

* Stays readily available/ approachable for all team members.

* Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

* Provides services that are above and beyond for customer satisfaction and retention.

* Serves as a role model to demonstrate appropriate behaviors.

* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

* Takes proactive approaches when dealing with guest concerns.

* Sets a positive example for guest relations.

* Stays readily available/ approachable for all guests.

* Reviews comment cards and guest satisfaction results with employees.

* Responds in a timely manner to customer service department request.

Additional Responsibilities

* Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

* Analyzes information and evaluates results to choose the best solution and solve problems.

* Performs hourly job function if necessary.

* Extends professionalism and courtesy to team members at all times.

* Comprehends budgets, operating statements and payroll progress report.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.