PS Hub Manager - Full-time / Part-time

General Statement of Job

Under limited supervision, achieves the sales goal of the business through planning, coordinating and managing all operations of the Port Supply Hub location. These operations include: ensuring excellent customer service, meeting and exceeding the business unit's annual sales goal, on-time delivery of products, and accountability for the Profit and Loss statement, inventory shrinkage and high quality of work life results. They will supervise and review the work of subordinate associates. They will perform related supervisory and professional work as required. This position reports to the District Manager.

Specific Duties and Responsibilities

Essential Job Functions

Work with associates to plan and execute meeting and exceeding the business unit's annual sales and contribution goals. Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working. Leading by example, greet customers, engage them in conversation to determine their boating needs, provide product knowledge to customers and suggestively sell items and additional services that they may not have anticipated they will need. Actively participate in all programs and procedures that drive sales. Treat associates, customers and vendors better than they expect. Achieve excellent customer service. Resolve customer concerns and complaints in a timely and gracious manner. Meet or beat the business unit's monthly expense budget. Hire, train, coach and discipline business unit's associates. Communicate, coach and train associates on important information about products, company policies and guidelines or any other important business related issues. Visit customers and prospective customers (cold calls) on a weekly basis. Call customers that have received deliveries to ensure the delivery was met with their satisfaction. Suggest appropriate promotional programs and services with each applicable sale. Scheduling associates effectively to ensure the business unit is meeting the customer's demands. Schedule delivery associates and van to ensure full, efficient and timely arrival of merchandise to customers each business day. Process employment paperwork through Passport in a timely manner to ensure payroll is processed correctly and on time. Ensure the business unit is neat, clean and organized throughout each business day. Acknowledge West Marine/Port Supply business communication and communicate appropriate information to subordinates. Verify Loss Prevention standards are met all the time. Follow the Audit Guidelines to contribute to the overall score of the semi-annual Store Audit. Work with associates to achieve excellent customer service levels, product knowledge and follow through. Know what products are currently on sale or in promotion. One on one's to occur every three weeks to ensure communication between direct reports. Create and maintain an environment that exemplifies West Marine's Mission Statement. Achieve an above average score on West Marine's annual QWL survey.

Additional Job Functions

Have the ability to wear and communicate through a headset. Receive and display product shipments on store retail shelves within twenty-four hours of delivery. Must have a minimum of six Advanced Product exams completed and passed. Performs related duties as required.

Requirements

Minimum Training and Experience

An Associate's degree in business or related field with three to five years' management experience, or the equivalent combination of education, training and experience. Excellent communication skills. Familiarity with MS Office Products helpful. Must be able to work a standard workday as set West Marine. Must be able to lift forty pounds to shoulder height unassisted. Must have a flexible schedule and be able to work, evenings, weekends and holidays. Boating experience preferred.