Client Service Representative

Our research and scientific company is seeking talented and highly professional Client Service Representatives to join their growing team.

Duties include:

• The successful candidate will be responsible for assisting clients to ensure successful specimen action resolution and for creating and maintaining a high level of Client satisfaction with Client Services
• Calling and following up with Pathology Labs to collect samples of specimens for treatment
• The hired candidate will troubleshoot and respond to a wide variety of client inquiries and requests, and also act as a liaison between various departments within the organization and the Client;
• Handle all incoming calls from our clients in a professional and responsible manner; monitor incoming emails from both our clients and the various labs, case status inquiries, and troubleshooting requests.
• Contacts the client to resolve non-technical routine matters related to patient testing and result reporting
• Triages calls and redirects them to a medical professional when highly technical and/or medical input is required
• Procure samples through shipment of kits, contacting and faxing request to pathology departments, track and update sample status
• Assist accessioning as needed (for example, returning blocks)

Minimum Qualifications:

• BS Degree in Life Sciences, or related degree required!
• Ideally seeking a customer service representative with 2+ years working in a CLIA certified diagnostic laboratory dealing with logistical or clinical issues in a service oriented environment
• Customer service in a healthcare, hospital, or patient-facing setting
• Ability to communicate effectively and follow written and verbal instructions.
• Must be able to handle multiple tasks and work in a fast pace environment.
• Excellent Typing and Data Entry Skills
• High level of accuracy and attention to detail
• Ability to adapt to changing procedures, policies and work environment
• Must be able to demonstrate integrity and a commitment to values
• Must be able to work in a call center setting full time and be able to communicate very well internally and externally wth clients.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.