Customer Support Administrative Associate - Full-time / Part-time

The Customer Support Associate (CSA)/Admin is responsible for ensuring our customers receive superior human resource, payroll and benefits support. The CSA is also the primary liasion with the corporate office regarding various administrative issues.

Specific responsibilities include:

• Providing outstanding front office customer service (telephone and reception area)
• Hand out application and/or orientation packets and verifies information for accuracy
• Maintains drug testing process (setting up employee for the clinic, logging and updating office report, email/communicating results to the office)
• Completing internal payroll.
• Resolution of all payroll and invoicing issues (adjustments, lost checks, etc.)
• Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards.)
• Time and Audit Billing report audit.
• Managing the distribution and explanation of expected and actual commission numbers.
• Managing the Unemployment Process including claims and hearings.
• Managing the Worker's Compensation Program including education, filing claims and alternate light duty
• Alphabetize and submit timecards to corporate office for Automated Hours Collection System exception accounts
• Processing of payroll checks (sort, stuff, and mail)
• File and maintain all office paperwork
• Maintaining adequate levels of Pre Employment Packets
• Assist with data entry of personal data updates, starts and finishes in PeopleSoft
• Processing orientation paperwork to Human Resources Department
• Timely processing of Tax Credit Forms and other state required forms
• Maintaining adequate levels of administrative support to all internal and external employees
• Maintain and organize all office supplies

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met in order to perform the essential job duties and responsibilities.

• 1 + years' experience in a customer service related position.
• Ability to prioritize, organize, problem solve and meet deadlines and goals.
• Ability to communicate effectively and provide proper follow up
• Associates Degree, Bachelor's Degree preferred
• Computer experience with 35-45WPM and understand Microsoft Office Programs
  
  

aerotekinternal

MT

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.