Bilingual Call Center Representative

Currently seeking qualified individuals for growing call center team to provide exemplory service guiding beneficiaries and providers through Medi-CAL plans. This is a long term position based on performance and business need. This position is expected to:
- Data entry documenting client communications
- Answer inquiries regarding claims, eligibility, covered benefits, authorization status issues
- Respond appropriately to issues and concerns, and provide trending feedback to improve the customer experience
- Process customer correspondence and provide the appropriate level of timely follow up
- Provide assistance to regarding website registration, navigation and customer related inquires
- Educate on health plan initiatives during interactions via telephone
- Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations' team for claim adjustment
- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service , quality improvement and call reduction

The individual selected will have:
- 1+ years of experience working with a managed care insurance environment (Medi-CAL/Medicare experience preferred)
- 1+ years of call center experience
- Bilingual (in Spanish) candidates are strongly preferred
- Associates Degree in medical billing, coding, claims is preferred.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.