The job below is no longer available.
You might also like
in Fullerton, CA
$23est. per hour Redwood Family Care Network • 6h agoUrgently hiring 10.6 mi Use left and right arrow keys to navigate- $23
est. per hour Redwood Family Care Network • 6h agoUrgently hiring 15 mi Use left and right arrow keys to navigate - $19
Verified per hour Express Employment Professionals • 3h agoJust posted Urgently hiring 0.1 mi Use left and right arrow keys to navigate - $30.00
Verified per hour Express Employment Professionals • 23d agoGood pay Urgently hiring 11.8 mi Use left and right arrow keys to navigate 
$24est. per hour Wescom Central Credit Union • 22h agoUrgently hiring 3.5 mi Use left and right arrow keys to navigate
Admin/Customer Service - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 431 S. Acacia Avenue Fullerton, California |
About this job
Red Hat Society Member Services Department is looking for a person who has leadership qualities and embodies that great service is always the goal. Our mission is Fun, Friendship, Freedom, Fulfillment.
THIS IS A WOMAN's ORGANIZATION
Requirements:
* Highly developed sense of integrity and commitment to customer satisfaction.
* Demonstrate passion for excellence with respect to treating and caring for customers.
* The Ability to communicate clearly and professionally, both verbally and in writing.
* Has thick skin and is able to handle complaints and unpleasant customers.
* Must be people oriented, with a pleasant, patient and friendly attitude.
* Strong decision making and analytical abilities with the goal to always exceed expectations.
* Strong detail orientation and communication/listening skills.
* Willingness to work a 8am - 5pm Monday - Friday and occasional overtime when needed.
* Possess a strong work ethic, prompt, ready to work and team player mentality.
* 1+ years of experience in a customer service or help desk capacity required. Some experience with multiline telephones, online ticketing systems, and personal computers helpful.
* Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus.
* Experience with Internet Explorer, Microsoft Office, and Adobe Photoshop preferred.
* Be able to read and type and multitask.
* Self-motivator
Responsibilities:
* Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
* Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need to contact by phone. Educate on how to resolve inquires via website.
* Provide quality service and support in a variety of areas including, but not limited to: entering orders, updating records, print and prepare order for shipping and system troubleshooting.
* Troubleshoot customer issues over the phone.
* Use automated information systems to analyze the customer's situation.
* Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
* Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
THIS IS A WOMAN's ORGANIZATION
Requirements:
* Highly developed sense of integrity and commitment to customer satisfaction.
* Demonstrate passion for excellence with respect to treating and caring for customers.
* The Ability to communicate clearly and professionally, both verbally and in writing.
* Has thick skin and is able to handle complaints and unpleasant customers.
* Must be people oriented, with a pleasant, patient and friendly attitude.
* Strong decision making and analytical abilities with the goal to always exceed expectations.
* Strong detail orientation and communication/listening skills.
* Willingness to work a 8am - 5pm Monday - Friday and occasional overtime when needed.
* Possess a strong work ethic, prompt, ready to work and team player mentality.
* 1+ years of experience in a customer service or help desk capacity required. Some experience with multiline telephones, online ticketing systems, and personal computers helpful.
* Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus.
* Experience with Internet Explorer, Microsoft Office, and Adobe Photoshop preferred.
* Be able to read and type and multitask.
* Self-motivator
Responsibilities:
* Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
* Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need to contact by phone. Educate on how to resolve inquires via website.
* Provide quality service and support in a variety of areas including, but not limited to: entering orders, updating records, print and prepare order for shipping and system troubleshooting.
* Troubleshoot customer issues over the phone.
* Use automated information systems to analyze the customer's situation.
* Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
* Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.