Associate Manager

Associate Manager
Full-Time
POSITION DESCRIPTION

At RIDEMAKERZ, the Associate Manager works with the Assistant Manager and the Crew Chief to drive the success of the shops. They are responsible for assisting the Crew Chief in directing and leading a team of dynamic individuals to achieve company objectives by meeting Guest and Crew Member expectations while upholding the values and vision of the company.
The Associate Manager must be an exceptional role model in delivering superior Guest Service and motivating the team to do the same. They will work directly with the Crew Chief to promote operational excellence while gaining the knowledge and skills required to supervise the shop effectively.
As part of their everyday responsibilities, the Associate Manager must achieve company sales and/or sales plan while delivering sales metric performance in line with company expectations and consistently achieving excellent results in Guest satisfaction. The Associate Manager must be in full command of the total shop in the Crew Chief and Assistant Manager's absence.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
* Energizes Crew Members as a Floor Leader to ensure proper floor coverage, quality Guest Service, completes daily tasks and adherence to company standards.
* Assists in the development of Guest Service and sales driven Crew Members by participating in the training of new Crew Members. Provides practical and timely feedback while coaching.
* Assists management team in maintaining Crew Member retention. Contributes to a good team environment in the shop by recognizing Crew Member successes and helping to boost team morale.
* Assists in the timely processing and merchandising of incoming and outgoing shipments. Processes damages and shop transfers as needed.
* Maintains daily awareness of merchandise in stock, current marketing campaigns and promotions. Communicates any issues to Crew Chief.
* Processes Guest transactions, performs register functions and follows company cash management policies and procedures.
* Completes start of day procedures when opening and end of day procedures when closing to ensure shop is Guest-ready at all times.
* Assists management team with payroll and timekeeping procedures. Audits daily punches to ensure accuracy and compliance with RIDEMAKERZ policies and procedures.
* Maintains housekeeping and maintenance standards through proper Crew Member training and delegation.
* Executes visual presentation standards using RIDEMAKERZ visual standard guidelines and shop presentation tools.
* Communicates clearly and effectively both verbally and in writing. Maintains a positive and motivational style in all communication and actions.
* With partnership of the Crew Chief and VP of Operations approval, the Associate Manager may be involved with, but not solely accountable for, HR functions including: Selection, Interviewing, Hiring, Scheduling or writing and or delivering Performance Appraisals or Counseling.
* Fosters growth by coaching behaviors and recognizing improvement.
* Provides practical and timely feedback.
* Resolves Guest and employee issues within own knowledge and expertise, and escalates, if necessary.

ENVIRONMENTAL JOB REQUIREMENTS
The physical and work environment demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most of the time is spent standing and moving about for prolonged periods of time and occasionally lifting and moving objects. The associate is frequently required to reach with hands and arms. Other movements include: climbing, balancing, stooping, kneeling, crouching, and fine handling. Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate to loud.

ESSENTIAL SKILLS
MINIMUM QUALIFICATIONS
Must be 18 years of age or older
Must successfully complete training or orientation courses.

EDUCATION REQUIRED
Minimum of high school diploma or GED equivalent.

YEARS OF RELEVANT WORK EXPERIENCE
One or more years with a proven, successful track record in a Guest centric business, preferably in specialty retail or restaurant business

ADDITIONAL QUALIFICATIONS
Ability to work a flexible schedule, which will include weekends, evenings, and holidays

PREFERRED QUALIFICATIONS
Bachelor's Degree

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
* Outgoing personality
* Service orientated
* Problem solving
* Stress tolerance
* Meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations
* Is ambitious and success oriented
* Exceptional leadership and selling skills
* Models personal and professional integrity
* Excellent interpersonal communications skills, including verbal and written communication
* Organized and planful; pays attention to details
* Is flexible and adaptable in a fast paced work environment
* Fosters a high energy environment and demonstrates an appreciation for children of all ages

ADDITIONAL INFORMATION
Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.