Account Executive - Full-time

The Studio Account Executive is responsible for generating sales and providing exceptional service to all customers consistent with the Design Within Reach mission.

Responsibilities include:

Sales Generation:

* Meet or exceed personal and Studio sales goals
* Expand the customer's connection to the brand by increasing email sign-up in the studio
* Prospect for new business on a weekly basis utilizing company programs and tools
* Use product information and design knowledge to show and explain merchandise features and benefits
* Help customers in a courteous, knowledgeable, and genuinely interested manner
* Suggest additional items based on assessing customer needs
* Close the sale, writing a quote and following up with customer
* Assist in the coordination of hosting a minimum of 4 design related events per year and extending DWR's reach and involvement in the local design community
* Handle all merchandise returns and customer problems/complaints in a positive manner
* Enter customer orders according to company policy and procedure.
* Product knowledge: develop and maintain a thorough knowledge of Design Within Reach products.
* Read all communication and materials on product forwarded from corporate offices
* Demonstrate an enthusiasm for design, including designers and the design industry
* Attend studio meetings, share information amongst peers and utilize the web and catalog

Merchandising:

* Assist in maintaining the Studio's design and housekeeping standards
* Assist in floor and fixture changes
* Receive process and ship product as necessary
* Utilize the visual standards guidelines to ensure studio meets company standards at all times
* Maintain a clean work space, back room and restroom
* Support basic maintenance of the studio (light bulb replacement, painting)
* Loss prevention: practice awareness of and compliance with loss prevention and safety procedures.
* Contact Proprietor or Area Manager should any internal or external loss prevention or safety situation arise or be suspect
* Working relations: work well with customers, fellow associates and corporate contacts.
* Take initiative to fulfill customer needs in a timely and appropriate manner
* Cooperate with fellow associates and promote a positive team spirit
* Follow company policies and procedures including attendance, personal conduct, dress code and employee discount
* Communicate constructively and objectively with corporate offices when resolving customer issues

Experience:

* Previous experience or education in interior design or architecture preferred
* Superior communication skills, both verbal and written
* Ability to identify customer needs and problem solve, to understand and explain product features and benefits
* Design Savvy
* Retail Experience
* Experience with a POS system and proficient with MS Office software and web navigation
* Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio
* Attention to detail and outstanding problem-solving skills




Apply Here: http://www.Click2Apply.net/rp8pzzq


PI91042002