Account Service Representative - Full-time / Part-time

PrideStaff Gulfport is accepting resumes for Customer Service Representatives for a local Cellular Provider in D'Iberville, MS. Please, ensure you meet requirements and submit your resume via apply.pridestaff.com, email us at gulfportap@pridestaff.com or give us a call at 228.865.9990.

Tasks:

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Solicit sales of new or additional services or products.
• Order tests that could determine the causes of product malfunctions.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Requirements:

• Two years business or related work experience in customer service required, preferably in a fast-paced sales environment.
• College degree or progress towards a degree preferred.
• Must have excellent written and oral interpersonal communication skills.
• Must have a professional appearance and project a professional image to the public. Proficiency in PCs preferred.
• Employees that are proficient in a second language both written and orally are preferred in locations that could benefit from them.
• Must be able to stand for long periods of time, be able to lift 40 lbs. and lift materials. Must be able to work some evenings and Saturdays.
• Must be able to stand to use computer keyboard and/or mouse, while viewing computer screen.
• Must be willing to submit to background check and drug screen.
• Must be eligible to work in the United States.
• Must have reliable transportation.
• Must be at least 18 years of age.
• Must have Customer Service experience in the last 6 months.