Customer Account Representative

At Rent-A-Center, our business is centered on service and we’re passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management.

As a Customer Account Representative, you would be responsible for:

• Maintain accurate records of customer account activity, to include current and past due accounts
• Review past due accounts and communicate in person and via phone with the customers to promote timely payments
• Collect customer payments on a timely basis and meet daily/weekly collection standards Complete customer service calls in a timely manner as assigned
• Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
• Deliver merchandise to customer homes in Company provided vehicle as assigned
• Install and set up merchandise, and instruct customers on proper use of merchandise
• Pick-up merchandise from customer homes as assigned
• Greet and assist customers on the sales floor
• Obtain new rental orders on the sales floor and over the phone
• Complete rental agreements as required
• Prospect for new business by telemarketing and distributing print materials
• Refurbish merchandise to like new condition
• Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
• Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

Our coworkers also enjoy a total rewards package that includes:

• Industry-leading pay ranges for all positions
• Sundays off
• Paid sick/personal days
• 10 days paid vacation after one year
• Employee discount plan
• Great benefits with 401 (k) and company match

Job Qualifications

• Must be at least 19 years of age
• High school diploma or GED
• Friendly with great communication skills
• Excellent customer service skills
• Valid state driver’s license and good driving record
• Must be able to lift and move (push/pull) heavy items and merchandise as needed
• Typically works 38-40 hours a week depending on business needs