Patient Services Representative/Customer Service

Responds to authorizations and referrals from VA and providers regarding all aspects of the VA program. Places outbound phone calls to beneficiaries and providers as needed within contractual timelines. Schedules appointments and follows up with providers for receipt of medical consult reports for the VA.

Ensures accurate data entry and completion of authorization data from customer information, medical records, referral/authorization forms, Obtains consult reports within required turnaround times. Contacts providers to obtain missing medical referral reports to comply with contractual timelines.

Analyzes reports and conducts research to ensure accurate documentation of the beneficiary's clinical information. Works in a fast-paced production environment

• High School diploma or G.E.D.
• Strong administrative and data entry skills
• 1+ years experience working in a front office/back office OR call center with heavy phone work AND education in the medical field (ideally Medical Assistant or Medical Billing and Coding)
• Proficient with Microsoft Word and data entry skills
• Must have strong knowledge of medical terminology
• Must have knowledge of different physicians and specialties to determine specific care for patients

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.