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Call Center Supervisor
| Hours | Full-time, Part-time |
|---|---|
| Location | Fairfax, VA Fairfax, Virginia |
About this job
Our client company, a healthcare organization is currently hiring for several positions within the management department.
We are seeking to immediately interview for the Call Center Supervisor opportunity to oversee an entire team in the call center operation within the Chantilly, VA location.
Compensation: $45-$55k/year
Job functions:
- Determines call center operational strategies by conducting needs assessments, performance reviews, and capacity planning; defining user requirements; establishing/monitoring production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and review.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
- Reviews call center performance reports to ensure metrics are being met
- Maintains professional and technical knowledge by tracking emerging trends in call center operations management; reviewing professional publications; and benchmarking state-of-the-art practices
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Education:
- A bachelor's degree is preferred but not required.
PLEASE SEND YOUR RESUME TO IAN HICKMAN ihickman(at)aerotek.com AND CALL 703-279-2417 TO BE CONSIDERED FOR THIS OPEN OPPORTUNITY.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.