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Hours Full-time, Part-time
Location Andover, Massachusetts

About this job

Posting Job Title: Sr. Data Center Technician

Requisition #: 166303BR

Posting Location: Andover, MA, US

Area of Interest: Information Technology Services

Position Type: Full Time

Posting Job Description

NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers. For more information, please visit www.navisite.com.

* Required to work 3rd shift 6PM-6AM, alternating Thursday through Sunday week one and Wednesday through Sunday week two

Essential Job Functions:

- Ensure that facility problems are identified and repaired quickly and make sure all customer demands are being met.

- Supervise the performance of both routine and emergency service network cabling and rack and stack

- Install, test, and terminate data/telecommunications cables, including Ethernet, Coax, and Fiber media.

- Provide prompt response to customer trouble tickets, requesting equipment reboots, circuit testing, etc.

- Reboot servers and various devices, Load / unload Tape Libraries, Replace batteries, Replace disks, Cabling at times. Run from patch panel to server and or to switch, Replace SFP modules, Power verification

- Replace various hardware, Memory, Motheboards, NICs, Batteries, Disks, Backplanes, Fibercards, Power supplies, Fans

- OS level administration/troubleshooting (Tier 1.5) FSCK, Recover, Bluescreens, Last known Good, Boot orders, boot from disc. Configure OS, add IPs, check route tables and GW

* BIOS level configurations ASR, DSR, Boot Order, Run Diagnostics, Firmware Upgrades

- Burn DVDs for (ISO images, HP/Dell Smart Start, BIOS Upgrades)

- Connect USB drives and configure drive letters, Copy/Backup Data

- Install and configure dedicated Hosting Blade Servers

- Replace/Reboot switch modules and re-cable

- Close out trouble tickets and customer Change request.

- Occasional customer inventories, i.e., equipment components, power circuits, x-connects, etc.

- Receipt, tracking, and storage of customer package shipment

- Operate telecommunications test equipment and evaluate stress patterns on circuits.

- Maintain company specifications and company operating procedures libraries.

- Perform LAN/WAN and telecommunications test equipment.

- Write procedures, create system MOPs for work activities

- Maintain current versions of all procedures and documentation on the Sharepoint portal

Job Requirements:

- Minimum 3 years' experience working in a Data Center environment performing essential job responsibilities listed above

- Familiarity with cable color coding and termination

* Self-motivated and able to work with minimal supervision

- Must be able to lift at least 50 pounds and perform work requiring extended walking and bending

- Excellent written and verbal communication

- Strong customer service skills

- Ability to maintain clear and concise documentation Preferred Qualifications:

- Proficient in Visio, Microsoft Office, SharePoint and ticketing systems.

- Basic understanding of Internet technology

- A+ Certification, or CDCP is a plus

- Three years' experience with cabling and installation of computer and network equipment in a data center environment.

- Detail oriented documentation of processes and procedures

- Previous experience with SharePoint is a plus

- Experience with change management and incident management processes.

Education an: Associate's degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.

Travel 0-10%

NAVI

TWCCB

FCC Unit_TWC: NAVIS

Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd

More on TWC:

Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status

TWCIT0020