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in Alameda, CA

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Hours Full-time, Part-time
Location Alameda, CA
Alameda, California

About this job

RESPONSIBILITIES:

  • Primary responsibility is to efficiently manage all inbound calls via CMC?s toll free number to insure real-time customer contact and high service levels
  • Complete all scheduled outbound calls to obtain daily ice cream orders
  • Provide timely communication to customers with issues of product availability as needed
  • Process daily ice cream orders to meet warehouse deadline and insure ?perfect order? criteria with data entry accuracy
  • Serve as first point of contact with handling standard inquiries, new accounts, and service issues
  • Up-sell new products and promotions
  • Maintain data integrity with CMC Customer Relationship Management MarketWare application to ensure updated & accurate account information at all times
  • Process in-house Point-of-Sale (POS) requests for foodservice operators
  • Provide administrative support as needed with direct mail projects and call campaigns



PRINCIPLES:

  • Provide prompt and professional communication to external and internal customers
  • Foster teamwork within CMC team to insure support in maintaining quality customer care to foodservice operators
  • Strive for continuous improvement within a ?Grooves? based culture


JOB REQUIREMENTS:

  • Preferred college level course completion with minimum requirement of a high school diploma
  • Minimum of 3 years of customer service experience
  • Must possess experience with being on phones & managing incoming/outgoing calls in high-paced environment
  • Excellent verbal & written communication
  • Must possess ability to multi-task between various applications
  • Possess a proactive learner's attitude
  • Customer-centric & resourceful
  • Team-oriented & adapts well to change
  • Must have ability to work under pressure
  • Knowledge with and experience using MS Office: Word and Excel
  • 10-key by touch & 50 WPM typing requirement

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.