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Client Support Specialists
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Waltham, MA Waltham, Massachusetts |
About this job
Our online marketing client is seeking multiple Client Support Specialists to join their growing Waltham team. This is a 90-day temporary to permanent position.
Responsibilities:
- Taking inbound calls from Business Clients who are trying to put marketing material together. Average of 30-50 calls per day.
- Assisting with client's individual issues and helping them resolve problems.
- Log the information and client call info into salesforce.
- Troubleshooting and resolving client's issues over the phone while utilizing the company's digital platform
Qualifications:
- Bachelor's or Associates Degree preferred
- Some college coursework completed is a MUST
- Proven and Strong Computer skills- Database use, Microsoft Office, Web based systems.
- 1-2 years of experience working within complex databases
- Strong Customer service skills- previous experience in a customer facing role, strong communication skills over the phone and in person.
- 1-2 years of customer facing experience in retail, food service, hospitality, call center. etc.
- Experience working in a professional environment (corporate office, hotel, front desk, etc)
- Excellent communication skills
Work Environment:
- Very innovative and bright environment.
- Motivational contests and decorations, ping pong tables in the break rooms, themed conference rooms, skiball in the lobby, etc.
- Breaks rooms are fully stocked with starbucks coffee, free snacks, etc.
- Casual dress code- jeans, shorts, flip flops, sweatshirts, constant contact shirts given away.
- Free parking on site.
- There is a shuttle bus (Boston Properties) that leaves once per day from Alewife for MBTA reliable candidates
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.