Sr.Associate, Fraud Operations Strategy and Analytics - Full-time

This HQ role will lead several analytical projects related to building robust risk controls in all fraud loss management processes and multi-channel contact strategies. High proficiency in SAS and SQL, strong analytical skills, strategic mindset and critical thinking are necessary for success in this role.Responsibilities:Lead all first line of defense projects in an effort to manage operational and regulatory complianceArchitect process engineering framework to lower operational errors while achieving optimization.Make recommendations to improve process or functionality with a minimum impact to resourcesDevelop and deploy ad hoc queries against enterprise data warehouses and the collection of system data for internal metric reporting purposes Act as a subject matter expert in all data related topics in Fraud, Authorization, FCMS rules and cases, and Multi-Channel analyticsLead all analytical tasks related to operations efficiency, cross-channel customer experience and fraud loss metricsConduct analysis of customer contacts across multiple 1 way and 2 way channelsBuild contact strategies aimed at improving customer experience, achieving optimum number of contacts per resolution while reducing cost of operations and fraud lossesLeverage statistical and analytical tools extensively including SAS, SQL, Tableau, Miner to predict customers preferred/best contact channel for fraud event resolutionSkills Required:Minimum of 1 years experience using SAS, SQL and other analytical and querying toolsPast modelling and predictive analysis experience preferredAbility to work independently to identify, research, prioritizes, and troubleshoots issuesExcellent learning capabilities and flexibility to adapt to changing priorities or deliverablesPossess critical thinking and analytical skills. Experience working with data.LEAN, Six Sigma experience or process improvement experience preferredExperience in fraud prevention/investigation area and project management experience preferred.Knowledge of regulations related to card and bank is a plus1+ years risk and operational background, financial services experience preferredBachelors degree required, Masters or higher preferred

Qualifications

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