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Call Center Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | arlington va Arlington, Virginia |
About this job
We have a full-time/part-time opening for a Call Center Rep.
Must be able to work various shifts per week and be available weekdays.
- Must have 1 or more years experience.
Wage: $33
Requirements
Job Duties include but not limited to:
* Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
* May be required to work in one or multiple queues/skill sets over various customer contact channels
* Responsible for improving customer retention through programs and service provided to the customer
* Utilizes mechanized systems to initiate and complete service orders and handle customer requests
* Continually maintain working knowledge of all company products, services and promotions
* Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
* Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
* Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
* May be required to work in one or multiple queues/skill sets over various customer contact channels
* Responsible for improving customer retention through programs and service provided to the customer
* Utilizes mechanized systems to initiate and complete service orders and handle customer requests
* Continually maintain working knowledge of all company products, services and promotions
* Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
* Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
* Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
* May be required to work in one or multiple queues/skill sets over various customer contact channels
* Responsible for improving customer retention through programs and service provided to the customer
* Utilizes mechanized systems to initiate and complete service orders and handle customer requests
* Continually maintain working knowledge of all company products, services and promotions
* Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
* Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
* Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
* May be required to work in one or multiple queues/skill sets over various customer contact channels
* Responsible for improving customer retention through programs and service provided to the customer
* Utilizes mechanized systems to initiate and complete service orders and handle customer requests
* Continually maintain working knowledge of all company products, services and promotions
* Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
* Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories