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Service Account Manager - Richardson, TX or Miramar, FL
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Richardson, TX Richardson, Texas |
About this job
Position Description:
to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training
program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work
The
purpose of Service Account Manager is to delight our customers by
resolving their issues through fast and accurate problem identification,
routing to the appropriate department or Account Manager when
applicable with resolution or status of issues requiring additional
research.
Positions in this function are responsible for
first-level response and resolution of escalated issues with external
and internal customers. Responsible for the overall delivery of benefits
and services by providing support and guidance to existing and
potential customers to ensure continued membership.
Primary Responsibilities:
- Serve
as the liaison to a complex customer base to manage first level
response and resolution of escalated issues with external and internal
customers - Quickly and accurately identify and assess customer issues and resolve the issues real-time
- Identify and resolve operational problems using defined processes, expertise and judgment
- Investigate claim and/or customer service issues as identified and communicate resolution to customers
- Provide feedback to team members regarding improvement opportunities
- Provide expertise and customer service support to members, customers, and/or providers
- Quickly establish rapport relating to the customer in a polite, positive and courteous manner
- Project patience, empathy, caring, and sincerity in voice tone and words
- Express thoughts and information clearly and succinctly
- Handle irate callers in a manner that defuses their emotion
- Achieve quality and efficiency objectives
- Maintain proficiency in all technical applications (technical skills and system knowledge)
- Comply with all current policies, procedures and workflows
- Some collage preferred, fluent in Spanish a must, account management experience strongly preferred,
- Extensive work experience, possibly in multiple functions.
- Work does not usually require established procedures.
- Works independently.
- Mentors others.
- Acts as a resource for others.
- Coordinates others' activities.
Requirements
Requirements:
- High School Diploma/GED
- 3+ years of customer service experience
- Intermediate MS Excel, Word, and Outlook experience
- 25% travel
Assets:
- Working knowledge of ISET (i.e. reviewing claim issues and eligibility)
- Experience with UNET-Based Programs (CES, TOPS)
- Experience in Claims Payment, Claims Adjustments and/or Enrollment
Careers with
UnitedHealthcare. Let's talk about opportunity. Start with a
Fortune 17 organization that's serving more than 85 million people already and
building the industry's singular reputation for bold ideas and impeccable
execution. Now, add your energy, your passion for excellence, your
near-obsession with driving change for the better. Get the picture?
UnitedHealthcare is serving employers and individuals, states and communities, Military
families and Veterans wherever they're found across the globe. We bring them
the resources of an industry leader and a commitment to improve their lives
that's second to none. This is no small opportunity. It's where you can do your life's best work.
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealthcare. Let's talk about opportunity. Start with a
Fortune 17 organization that's serving more than 85 million people already and
building the industry's singular reputation for bold ideas and impeccable
execution. Now, add your energy, your passion for excellence, your
near-obsession with driving change for the better. Get the picture?
UnitedHealthcare is serving employers and individuals, states and communities, Military
families and Veterans wherever they're found across the globe. We bring them
the resources of an industry leader and a commitment to improve their lives
that's second to none. This is no small opportunity. It's where you can do your life's best work.
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.