Peter Pan BMW- Parts Counterperson

SUMMARY

Sells parts to all customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and

efficient manner.

Informs customers of companion part requirements and specials, and ensures that the customer is

exposed to the full product line.

Answers phone calls, providing price quotes and other information.

Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in

line with the estimate.

Provides high level of service to internal and external customers.

Pulls and fills orders from stock.

Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

Notifies the service advisor and the customer when special ordered parts have been received.

Notifies the body shop when all parts have arrived and when they will be delivered.

Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and

job number.

Follows up on back-ordered parts.

Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not

picked up or required.

Replenishes assigned inventory daily.

Assists outside sales representatives with their orders.

Makes sure all internal requests for parts are billed on service repair order.

Receives payment from retail customers or obtains credit authorization.

Ensures that all charge sales are signed by the customer.

Ensures that all customers receive their copy of the invoice.

Issues credit for parts returned, ensuring that the original invoice, or its number, is available so

that purchase and pricing can be verified.

Issues and tracks requested shop tools to technicians.

Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.

Sets up orders for daily shipment, delivery, or pick-up.

MARGINAL DUTIES include the following. Other duties may be assigned.

Solicits assigned accounts by phone.

Keeps front and rear counter areas clean and uncluttered.

Cleans computer terminals and printers daily.

Participates in all training programs that are made available.

Keeps current on new products and product updates.

Participates with the parts manager in maintaining a lost sales tracking program.

Maintains professional appearance.

ADDITIONAL RESPONSIBILITIES

Arrives to work on time.

Follows instructions from a supervisor.

Interacts effectively with co-workers.

Understands and follows work rules and procedures.

Accepts constructive criticism.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform

each essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

WORK ENVIRONMENT The work environment characteristics described here are

representative of those an employee encounters while performing the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

SCOPE OF POSITION This document is intended to set forth the general specifications of this

position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.