Sr. Mgr. Home Services Compliance/Onboarding - Full-time / Part-time

POSITION PURPOSE - The Senior Manager will oversee the management of the activities of Service Provider Compliance /Onboarding and organization by ensuring maximum efficiency and accuracy of work for the entire Home Services organization including the subsidiaries. This will be accomplished by driving organizational integration between the core organization and the subsidiaries. The Sr. manager will create strategies, processes and tools that ensure that common platforms are in place for compliance management throughout the entire onboarding team. The senior manager is also responsible for ensuring accurate and timely research of regulatory requirements for all service programs offered by THD. This is accomplished through the vendor management of outside resources for legal advisement and background check compliance processing. The Senior Manager will have oversight over the entire Home Services organization in managing daily operations; including scheduling, performance management, development plans, training, quality reviews, implementing process improvements, developing metric reporting, driving data integrity initiatives and setting strategic direction. This individual is the driving force to ensure continued integration of subsidiary business compliance.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES - Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters. - Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for the Renovations Services Business. - Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within the Renovations Services Business - Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.

NATURE AND SCOPE - Position reports to the Sr. Director Renovations Services Operations Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.

ENVIRONMENTAL JOB REQUIREMENTS -Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable

MINIMUM QUALIFICATIONS -
-Must be eighteen years of age or older.
-Must pass the Drug Test.
-Must pass Background Check.
-Must pass pre-employment test if applicable.

EDUCATION REQUIRED - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

YEARS OF RELEVANT WORK EXPERIENCE - 08

PHYSICAL JOB REQUIREMENTS - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATIONS -
- Knowledge and use of Microsoft Office Suite, Visio and Microsoft Project
-Knowledge of Compliance policies/programs for an installation or construction organization
-Telephony System Knowledge
-Experience in Developing Metric Reporting
-Vendor Relationship Management

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
-Excellent written and verbal (presentation) communication skills.
-Ability to manage multiple projects and demands.
-Strong business, functional and/or store knowledge.
-Strong quantitative skills such as statistics and data analysis.
-Leadership and management experience preferred.
-Strong operations, retail and/or field experience.
-Ability to form strong technical and field partnerships with internal and external contacts.