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About this job

Ready to join our Buffalo Wild Wings team? Click to view job descriptions and !

  • Previous restaurant experience is preferred but training is provided for determined, hardworking individuals. 
  • Must be committed to guest service, have a sense of urgency, good attitude and of course reliable transportation.


JOB PURPOSE
 The Assistant Manager supervises the operation of the restaurant and team on a shift-by-shift basis, with primary focus on running quality shifts, ensuring great service, quality and timely delivery of product and managing of Team Members assigned to each shift.

All managers share responsibility for the following while functioning as the Manager-on-Duty:

GUEST

  • Models hospitality skills/behaviors, including regular interaction and engagement with guests.
  • Ensures guest satisfaction, inspires guest loyalty and ensures responsible alcohol service, through effective shift execution.
  • Effectively handles guest complaints during shifts, turning unsatisfied guests into satisfied guests.

TEAM

  • Conducts interviews of walk-in candidates.
  • Ensures training programs are followed for team members in new positions.
  • Plans and leads shift meetings, builds camaraderie, and solicits feedback.
  • Participates in weekly manager meetings.
  • Handles shift-by-shift on-the-fly coaching of team members.
  • Handles shift-by-shift counseling of team members and seeks guidance from GM, AGM or Bar Manager.
  • Keeps General Manager informed of any and all employee relations issues, especially potentially concerning discrimination or harassment.
  • Executes plans for self-development, including but not limited to use of formal company training programs.

QUALITY OPERATIONS

  • Utilizes all compliance systems, manager tools and procedures both in a timely manner, and with integrity (including but not limited to CSP/SOP’s, restroom checks, ticket tracker, line checks, guest check audits) to ensure proper shift execution.
  • Conducts administrative manager functions as needed (end of day procedures, etc).
  • Maintains high cleanliness standards, holds Team Members accountable for adherence to daily, weekly and monthly cleaning schedules.
  • Helps to ensure adherence to ServSafe Alcohol, Food and HACCP standards.
  • Assists in the rollout of new company programs, policies and procedures as requested.

SALES AND PROFITS

  • Understands and supports all new product and marketing promotions.
  • Manages shifts to achieve sales and profit goals (including labor and food cost management, and controlling expenses).

Assistant Manager-specific Responsibilities Include:

  • Manages the AV Experience: equipment, playportts, Buzztime consoles.
  • Manages the Vending Program.
  • Completes all other assigned duties or tasks.

Education/Training/Experience:

  • Education: High School or equivalent. Coursework in restaurant management preferred.
  • 1 plus years prior professional experience in restaurant/retail management desired.
  • Must possess proper food handlers and alcohol dispensing certifications (if required by law).
  • Valid driver's license.
  • Satisfactory criminal history.
  • Basic knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.
  • Good people management skills, communication and listening skills. Must be flexible and adaptable to change.
  • Basic time management and organizational skills.
  • Must be self-motivated and detail oriented and have a passion for teaching others.
  • Must be able to work a flexible schedule including days, nights, weekends and holidays.
  • Work as a contributing member of a team.
  • Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations.

Physical Demands:

  • The physical demands for this position are standing, walking, bending, lifting, and moving on an ongoing basis during working hours within a fast paced environment. These physical requirements can be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.