Executive Assistant Housekeeper

A Executive Assistant Housekeeper with Hilton Hotels & Resorts is responsible for overseeing and ensuring the overall cleanliness and product quality of the guest rooms and public space in accordance with hotel, corporate and Department of Health standards. Interviews, trains, supervises, counsels, schedules and evaluates staff. Manages financial aspects of the operation including forecasting, budgeting, purchasing and inventory control.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

A Executive Assistant Housekeeper with Hilton Hotels & Resorts is responsible for overseeing and ensuring the overall cleanliness and product quality of the guest rooms and public space in accordance with hotel, corporate and Department of Health standards. Interviews, trains, supervises, counsels, schedules and evaluates staff. Manages financial aspects of the operation including forecasting, budgeting, purchasing and inventory control. You will also be responsible for:

• Plans, organizes, monitors and oversees operational and department activities to ensure compliance with quality assurance standards set by the hotel, which requires continuous visual, tactile, olfactory, and auditory inspection of VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities, laundry areas including restaurants, lounges, etc. for cleanliness and appearance by extending arms over head, reaching, lifting, climbing, bending, stooping, kneeling, standing and working at ground level and up to thirty feet above ground level on cherry pickers and/or ladders for extended periods of time. Requires the ability to provide clear direction, instruction and guidance to subordinates verbally and via the phone.
• Communicates effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of their work. Provides staffing, training, counseling, and performance reviews for housekeeping department.
• Interviews, hires, trains, monitors and follow-up on performance of assigned housekeepers in the procedures and techniques to use through Performance for Excellence training, standards, hotel and department policy and procedures. Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to engineering. Provides organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing Hilton's high standards of quality.
• Arranges work schedules of line employees, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, roll-a-ways, etc.
• Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Distributes and delegates work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitors house count and make staffing adjustments accordingly. Evaluates condition of furniture, fixtures, equipment, linen items, supplies and decor, etc. Makes recommendations and assists in the coordination
  of rehab projects.
• Ensures proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel Hazcom program.
• Evaluates condition of furniture, fixtures, equipment, linen items, supplies and decor, etc. Recommends and assists in the coordination of rehab projects.
• Plans and conducts staff meetings. Attends various other related meetings to obtain and disseminate pertinent information.

What are we looking for?

EDUCATION
Any combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma required. College degree preferred.

EXPERIENCE
Minimum two years supervisory experience required. Previous hotel experience in rooms division and/or cleaning experience preferred.

LICENSES OR CERTIFICATES
CPR certification and/or First Aid training preferred.

OTHER
Ability to speak another language in addition to English is preferred, with Japanese being the most desirable.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Supervisory skills to manage assigned area of housekeeping operation.
• Knowledge of Hilton Hotel Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Basic mathematical skills to prepare moderately complex calculations for financial reporting.
• Ability to communicate effectively in English, with employees and customers, both verbally and in writing, and must have excellent writing skills and be proficient in writing correspondence and reports.
• Ability to deal effectively with employees, vendors, contractors.
• Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.
• Ability to work independently with minimal supervision.
• Ability to provide clear direction, instruction, and guidance; administer written, oral, technical and fit testing; exercise judgment and implement control over the performance of subordinates.
• Ability to organize and prioritize work, and meet deadlines.
• Ability to grasp, lift, and/or carry materials weighing up to 50 lbs.
• Ability to move or push heavy equipment and/or furniture on a hand cart/truck weighing a maximum of 1000 lbs.
• Ability to visually, tactically, olfactory, and auditory inspect for standard compliance and move throughout the property; bend, stoop, kneel, climb, walk, stand, work at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time; reach to assist other staff members, i.e., Housekeeper I's, Housekeeper II's, Housekeeper III's, Linen Room Attendants, Head Linen Room Attendant, Laundry personnel and Working Supervisors to complete their individual tasks if the situation demands it.
• Ability and knowledge to use heavy equipment such as shampoo machine, extraction machine, wet/dry vacuum, etc.
• Ability to use various office equipment, including, but not limited to, typewriters, calculators, photocopiers, and facsimile machines.
• Ability to communicate via the telephone.
• Ability to input and retrieve information using a moderately complex computer system, with a strong working knowledge of MS Office applications (Word, Excel,... )

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA