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in Southfield, MI

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Hours Full-time, Part-time
Location Southfield, MI
Southfield, Michigan

About this job

POSITION PURPOSE
The Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and measure technicians on a daily basis during sales and product inquiry transactions. Position is also directly responsible for appointment verification, assigning jobs, coordinating customers and measure technicians, accepting customer feedback and escalating to management, resolving customer conflicts, distributing information obtained from the stores and conducting customer service surveys.

Major Tasks, Responsibilities and Key Accountabilities

90% Answering customer and internal calls from technicians
10% Working reports and conducting customer satisfaction surveys

Nature and Scope
Position Reports to Title: Customer Service Manager HDMS
Number of Direct Reports: 0
Environmental Job Requirements
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications
Must be eighteen years of age or older
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable

Education Required
The knowledge, skills and abilities typically acquired through the completion of a high
school diploma and/or GED.

ENVIRONMENTAL JOB REQUIREMENTS

Environmental:1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Physical Job Requirements: 1. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Travel: Typically requires overnight travel less than 10% of the time