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Front Desk Agent - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | boston, Massachusetts |
About this job
Distinctive character, understated confidence, progressive thinking -- the Four Seasons hotel Boston is a true reflection of the city it proudly calls home. And our company, Four Seasons Hotels, Inc., ranks among just 13 organizations that have made FORTUNE magazine's "100 Best Companies to Work For" list every year since its inception 17 years ago.
Join our team to see for yourself why we have consistently earned this honor.
Front Desk Receptionists welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. FDRs check guests out of the hotel, prepare and explain the bill; respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
Job duties include but are not limited to:
* Check- in guest in an efficient and friendly manner, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. Issues correct keys to the guest.
* Check-out guest at end of stay. Ascertain guest satisfaction, collect keys, post late charges and presents bill to guest. Settle bill accurately through credit card or cash transaction.
* Maintain a balanced bank assigned by the hotel. Make change, cash checks, exchange foreign currency. Reconcile all transactions at the close of each shift.
Ideal candidate can read, write, and speak English.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Join our team to see for yourself why we have consistently earned this honor.
Front Desk Receptionists welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. FDRs check guests out of the hotel, prepare and explain the bill; respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
Job duties include but are not limited to:
* Check- in guest in an efficient and friendly manner, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. Issues correct keys to the guest.
* Check-out guest at end of stay. Ascertain guest satisfaction, collect keys, post late charges and presents bill to guest. Settle bill accurately through credit card or cash transaction.
* Maintain a balanced bank assigned by the hotel. Make change, cash checks, exchange foreign currency. Reconcile all transactions at the close of each shift.
Ideal candidate can read, write, and speak English.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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