Operator I, Traffic Monitoring - Full-time / Part-time

Job Summary The Transportation Group of AECOM is actively seeking a creative, highly talented Control Room Operator for immediate employment in Greenville, SC. The appropriately qualified applicant will be able to demonstrate an established career in operations and customer service, specific to a fast paced, technology driven work environment.

The TMC Operator assists SHEP, SCDOT Maintenance and emergency response personnel by implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow. Work within a Traffic Management Center monitoring CCTV cameras, radio communications, CAD and traffic speed data for the purpose of detecting incidents and stranded motorists.

Operators are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated. Operators maintain contact with SCDPS (Highway Patrol) Dispatch of incidents and stranded motorists. Communicate and coordinate incident information with local SCDOT maintenance and District staff as needed. Dispatch State Highway Emergency Program (SHEP) Responders and provides other appropriate response agencies of scene details. Provides information to motorists by displaying messages on Variable Message Boards (VMS), Dynamic Message Boards (DMS), and Highway Advisory Radios (HAR) and provide overall information to verify and update information regarding ongoing incidents, associated backups/traffic delays and estimated clearance times.

Assist the general public by correctly inputting data into SCDOT's PalGuide database for incidents, construction, and maintenance activities impacting traffic flow to generate events in 511. Review all events, signs, and 511 information for accuracy. Responsible for operations of SCDOT's role in the "Child Amber Alert" program, including proper operation of ITS (VMS, DMS, HAR) equipment.

Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor the ATMS, check road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as Operators maintain telephone or radio communications with incident responders, DOT field personnel and other public and private agencies. Once assessment is complete, Operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.

Once training is completed, control room operator responsibilities include working on the following systems and programs:

ITS Equipment ATMS (Palguide database) Dynamic Message Boards (DMS) Variable Message Boards (VMS) Traffic Incident Alert System Highway Advisory Radio (HAR) Two-Way Police Radio 511 Phone, Web & Mobile App Minimum Requirements High School Diploma Driver's License in good standing Working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services Ability and Flexibility to work a variety of shifts Knowledge of metropolitan roadways including their alternate names, the jurisdiction they are located, where the jurisdiction changes, and alternate routes that are available Ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, and computer databases Knowledge of personal computers and software, with a particular emphasis on Graphical User Interface applications, e.g., Microsoft Windows, MS Office Ability to work calmly and accurately under intense pressure Preferred Qualifications Previous experience as a transportation control room operator supporting the SCDOT Associate's degree What We Offer AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.