Logistics Phone Support Representative

Req ID: 26022

BASIC PURPOSE: To handle incoming calls for Logistics, to help Gemini drivers and Logistics Coordinators   

MAJOR RESPONSIBILITIES:

• Answer 75-100 calls per day from drivers and outside customers.
• Provide high level of customer service to assist with adjusting planned dispatch to accommodate changes in operating environment such as terminal outages, ASAPs, cancellations, rolled loads, truck break down, etc.
• Dispatch logistics reports.
• Assist Logistics Coordinators with any needs.
• Work on miscellaneous projects.
• Setup sites, terminals, suppliers, drivers, trucks, trailers and employees in Telapoint.
• Other duties assigned as needed.

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required
• Experience:
  • Customer service experience preferred

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Basic Microsoft Windows / Office experience
  • Customer service skills, accuracy, patience, strong work ethic and ability to work within a team environment
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 25 pounds.
• Manual dexterity sufficient to operate a computer keyboard and calculator.
• Requires normal range of hearing and vision. 

Job Function(s): Customer Service; Dispatch

Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, Oklahoma, and remains entirely family owned and operated. With more than 300 locations in 40 states, Love’s approximate growth rate is 20 stores per year. Love’s has consistently ranked in the top 10 on Forbes’ Magazine’s annual listing of America’s largest privately held companies. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.”