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in Dallas, TX

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Hours Full-time
Location Dallas, TX
Dallas, Texas

About this job

At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.

Position Highlights
Start Date: Monday, September 14 2015

Orientation: Monday, September 14 2015 from 8:00 AM - 5:00 PM

Training Schedule: Training Starts on Tuesday September 15th and will last for 3 weeks: Monday - Friday 10:00 AM - 7:00 PM

Work schedule: 1:00 PM - 10:00 PM - Must be Open to Working BOTH options below:

(Tuesday - Saturday with Sunday/Monday Off) or (Sunday - Thursday with Friday/Saturday Off)

Additional Requirements:
  • Must Be Flexible To Work Weekends & Holidays
  • Must Be Flexible To Working Hours Outside Your Schedule During Peak Season
*** BILINGUAL Candidates highly encouraged to Apply and will receive $1.00 Pay Differential!***

Job Description
Do you love . . . to create a positive customer experience?
Are you energized by . . . the challenge of engaging and connecting with customers?
Do you enjoy . . . providing personalized and creative solutions to customers’ needs?

Our Associates:
  • Advocate build and strengthen Customer loyalty by finding the right solution to our Customer’s needs.
  • Build strong customer relationships through delivering excellent Customer Service
  • Take ownership of the customer experience
  • Adapt service approach to meet customers’ unique needs
  • Strengthen customer commitment through delivering positive outcomes Actively listens to customers’ needs to provide appropriate and timely resolution
  • Assess customer issue through asking probing questions
  • Listen for cues to tailor the interaction and better serve her Builds customer confidence through creative Problem-Solving
  • Recommend appropriate solutions for various situations
  • Apply available resources to satisfy customer needs
  • Negotiate win-win resolutions on the first contact Delivers a consistent customer experience through Attention to Detail
  • Apply policy and procedure accurately
  • Perform job duties with high degree of accuracy
  • Consistently follow compliance guidelines
  • Document customer interactions for efficient resolution
  • Assist Kohls.com customers with order placement and troubleshooting
  • Utilize suggestive selling techniques and take advantage of up-sell opportunities when appropriate
  • Previous sales experience preferred


Qualifications
Qualified Candidates Must Have The Following Skill-sets:
  • Strong Customer Service Skills
  • Problem Solving Abilities
  • Active Listening Skills
  • Attention to Detail Required
  • Professional & Effective verbal and written communication skills •
  • Basic math and reading skills, legible handwriting
  • Ability to work as part of a team and interact effectively with others
  • Intermediate Computer Skills Required
  • Must Have At Least 2 years of Customer Service experience