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in Napa, CA

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About this job

Job Description

 

AutoZone, the nation’s leading automotive retailer with over 5000 stores in the US and Mexico is looking for Customer Service Reps candidates.

  RESPONSIBILITIES

  • Provides WOW! Customer Service
  • Ensures assigned store tasks are completed in a timely manner on assigned shift
  • Operates cash registers and follows established cash handling procedures
  • Follows company policies and loss prevention procedures
  • Maintains a safe working environment including PPE (Personal Protective Equipment)
  • Maintains store appearance and merchandising standards as directed
    • Ensures that merchandise is restocked and placed in their respective areas
    • Utilizes ZNET to help customers locate merchandise or find suitable alternatives
    • Maintains product knowledge and current promotions through AutoZone systems and information sources
    • Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
    • Utilizes OBDII to read codes from customer’s automobiles
    • Ability to diagnose automobile problems and recommend solutions
    • Communicates with managers regarding customer concerns and employee matters
    • Actively engaged in developing more effective customer service skills
      • · Adheres to AutoZone dress code
      • Performs other related duties as required

 

Qualifications

 

  • · High School diploma or equivalent
  • · ASE Certified preferred
  • · Demonstrates high level of integrity
  • · Ability to drive customer service
  • · F/T CSR-ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
  • · P/T CSR-ability to work agreed upon assigned shifts
  • · Ability to pass pre-employment Background Check