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in Downey, CA

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Hours Full-time, Part-time
Location downey, California

About this job

GENERAL PURPOSE OF THE JOB This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients. This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

NOTE: The VHN position can be telephonic based, field based, or a combination of both telephonic and field.

SUPERVISORY RESPONSIBILITIES: No May provide day-to-day work direction for Village Health Assistant.

ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties and responsibilities reflect the expectations of this position but are not intended to be all inclusive. Identify and assist with needs of patients including but not limited to medical, social, emotional, and financial concerns through medical record review, consultation with patient, family, and healthcare team members o Obtain appropriate referrals or appointments for members o Ensure appropriate parties receive required information o Evaluate, coordinate, and facilitate patient and/or family access to necessary and appropriate health, human, and community services o Identify and redirect use patterns to maximize member benefit and care Implement innovative nursing interventions appropriate to short- and long-term needs of patients; ensure care coordination to complement and support medical treatment plans while integrating psychosocial, physiological, and discharge planning needs o Coordinate healthcare services to ESRD and CKD members across continuum of care; provide follow up for member care; evaluate outcomes Job Description:

VILLAGEHEALTH RN/CASE MANAGER: TELEPHONIC AND/OR FIELD _____________________________________________________________________________________ DaVita Inc. VillageHealth RN/Case Manager September 2009 2/4 The above statements describe the general nature and level of work being performed by individuals employed in this position. This job description is not intended to be an exhaustive list of all duties and responsibilities required in this position. This job description does not constitute an employment contract.

o Manage member care plans to support effective and appropriate medical cost management and reduce number of hospital re-admissions through proactive discharge planning Uphold Patient Bill of Rights and right to confidentiality at all times Know and comply with:

o DaVita policies and procedures in accordance with state and federal regulations for patient care and services (CMS, HIPAA, OSHA, or other governing agencies)

o Standards necessary to maintain organizational accreditation (such as NCQA) o State or federal regulations of the Injury Prevention and Safety Training Program Other duties and responsibilities as assigned

o Ability to adjust schedule to accommodate organizational and/or customer needs with limited notice

o Attend staff meetings, phone conferences, and training as needed

o Know, understand, and follow teammate policies and procedures

o Maintain and meet all annual competencies and skills requirements

Travel required: up to 50% within assigned area

MINIMUM QUALIFICATIONS Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required. A.D.N degree from accredited school of nursing required; B.S.N preferred; three-year diploma from accredited diploma program may be substituted for nursing degree

Current RN license in the state of practice required; continuing education credits maintained as required by state of practice required

Minimum of five (5) years' experience in clinical nursing required

o Minimum of three (3) years' experience in renal nursing preferred

o Demonstrated knowledge and understanding of data and managing to clinical, financial, and patient satisfaction outcomes

o Demonstrated experience and effectiveness in change agent role

o Demonstrated knowledge and understanding of CQI techniques

o Previous experience in healthcare performance coaching required Certified Nephrology Nurse (CNN) or Certified Case Manager (CCM) preferred Current CPR certification required Ability to modify personal practice patterns to adapt to new / electronic processes and increased productivity expectations as it pertains to Capella implementation Current driver's license in state employed with positive driving record and able to meet requirements of insurance coverage required Basic computer skills and proficiency in MS Word and Outlook required o Functional proficiency with DaVita specific clinical software programs, including Capella, required within 90 days of employment

o Home office with internet connectivity at minimum of 1MB upload and 1MB download speed required

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous _____________________________________________________________________________________ DaVita Inc. VillageHealth RN/Case Manager September 2009 3/4 The above statements describe the general nature and level of work being performed by individuals employed in this position. This job description is not intended to be an exhaustive list of all duties and responsibilities required in this position. This job description does not constitute an employment contract.

Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (DaVita Service Partners) in every day performance and interactions

Demonstrated strengths in organizational, attention-to-detail, analytical, reasoning, critical thinking, and problem-solving skills

Ability to proactively identify and analyze issues in patient care and to identify and implement solutions collaboratively

Excellent interpersonal skills with strong relationship-building skills

Strong written and verbal communications skills including ability to listen effectively and to communicate information clearly and effectively especially to patients and patient family members who may be unfamiliar with medical terms o Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates, patients, patient family members, and physicians

o Demonstrated ability to communicate effectively to a diverse audience with varying levels of understanding related to ESRD Demonstrated time management skills and ability to handle multiple priorities according to clinical standards; high degree of initiative and follow through

o Demonstrated proficiency in consultative skills when addressing complex inquiries from patients, family members, teammates, and physicians Professional presence, demeanor, integrity, dependability, and conscientiousness

Demonstrated initiative in maintaining self-development, as well as the courage and conviction to confront issues that do not support safe patient care with assertiveness, diplomacy, and tenaciousness

o Demonstrated understanding of personal abilities and limitations Demonstrated empathy, compassion, understanding, and respect for patients and teammates

Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals

Strong customer service skills and commitment to service excellence Demonstrated ability to present and document work according to standards required

Demonstrated ability to maintain absolute confidentiality concerning patient information

Ability to remain calm and act appropriately in emergency or life-threatening situations

Demonstrated ability to work effectively at both detail and big-picture levels

LANGUAGE SKILLS Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position Ability to read, speak, and write English with clarity of expression sufficient to communicate technical and complex medical concepts to teammates, patients, and patient family members in clear and easily understandable terms required Ability to understand clinical/medical vocabulary written or spoken in English required.

Ability to speak additional languages such as Spanish preferred depending upon market and patient needs _____________________________________________________________________________________ DaVita Inc. VillageHealth RN/Case Manager September 2009 4/4 The above statements describe the general nature and level of work being performed by individuals employed in this position. This job description is not intended to be an exhaustive list of all duties and responsibilities required in this position. This job description does not constitute an employment contract.

VISION REQUIREMENTS Vision adequate to perform essential duties and

responsibilities of position Ability to pass color vision test if applicable

PHYSICAL DEMANDS Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities: Ability to lift minimum of 10 pounds to a maximum of 35 pounds; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching; use full range of body motions Ability to talk and hear sufficiently to interact easily with patients and other care team members WORK

ENVIRONMENT LEVEL I - Job required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes. Use of appropriate measures is required for every healthcare provider in these positions. Normal hazards associated with business travel.

Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

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The DaVita Village is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.