Network Technician - Full-time / Part-time

Major Responsibilities of the Position:

* HSI/VHSI/Networking, Fiber to Home/IPTV Installation, Pre-fielding, and Repair.

* Installs, maintains/repairs and tests residential/small business broadband products such as; HSI, Networking, VDSL, Fiber to Prem., IPTV, and High Definition.

* Analyzes and troubleshoots basic technical problems or issues within a customer home or business.

* Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings and inside facility. Includes cabling various electronic components (e.g., routers, computers, TVs, stereo systems and home entertainment systems).

* Works with telecom color-coded wires and cables, using the fundamentals of basic electricity as it relates to telecom. Uses CAT5 and COAX wiring.

* Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g. multi-meters, HST3000, SmartClass) and a laptop.

* Installs and troubleshoots Home and Small Business products in a customer's home and/or business.

* Works with computer operating systems (MS Windows) to install shared routers, printers and file systems. Basic POTS Installation and Repair. Wireless devices such as printers, Gaming Devices, iPads, etc.

* Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. and performs specified work including jack installation, wiring, etc.

* duplicative

* Employee is responsible for positive customer communication and interaction. Surveys are used to gauge customer interaction and satisfaction.

* Reviews and discusses service order requirements and equipment requests with customers, evaluates customers broadband needs in addition to recognizing and suggesting additional/alternative services/products as appropriate Work Independently.

* Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.

* Work well with others to achieve common goals and to foster a cooperative climate, as well as work independently in the field with little supervision.

* Duplicative

* Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

* Work Environment: May climb and work at elevations (e.g., from ladders, lift trucks) exceeding 18 feet. May work in confined spaces (e.g., attics, crawl spaces, utility holes). May perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather). When working aloft, employee's weight and tools combined may not exceed the 300-pound weight limit as specified by the manufacturer. Must work varying shifts and hours including possible mandatory overtime, weekends and holidays. Drive company provided vehicle. Requires a valid state driver's license.

* All other duties as assigned.

NOTE: This job requires that you take the online unproctored Technician Assessment within five calendar days of applying in order to be considered. If you do not take the assessment within the designated five-day period, you will be considered to have self-selected out of the requisition. Please take this assessment seriously, as the information provided will be used to determine who will be moving forward in the selection process. Please allow yourself sufficient time in a distraction-free environment, and please take this assessment on a PC (not a mobile phone or other electronic device). If you have already taken the Technician Assessment, you will not need to take it again. Please simply click on the assessment link provided so that your results may be attached to the current requisition. Detailed information regarding the Technician Assessment may be found at the following link (you may need to copy and paste this link into your browser): https://www.centurylink.com/static/Pages/AboutUs/CompanyInformation/Careers/dots.html . Any questions regarding our required assessment should be sent to the HR Testing Inbox : hr.testing@centurylink.com .

Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and at the location for 18 months (Time in Location). Employee will be held accountable for customer communication and interaction as well as quality and productivity standards.

Attendance, conduct, and performance records will be considered in the selection process. The selection process for this position is governed by a collective bargaining agreement. Selection is dependent on completion and passage of all applicable employment testing and interview.

Application suggestions:

Please update your resume before submitting to ensure your qualifications are visibly indicated on your resume and that they meet the required skills and experience listed in this job description. Candidates selected for interviews will be expected to demonstrate their knowledge, skills and abilities in a structured interview(s). Be prepared to share actual and specific examples of your background including customer service and technical skills. Please take a moment to view this generic video to learn more about our service techician positions.

This video is not specific to this position.

http://vimeo.com/34623506

Veterans, this video shows our appreciation of your service and your high regard within CenturyLink. Please take a moment to view: https://vimeo.com/42288929

Job Requirements Minimum Qualifications:

Ability to demonstrate knowledge of computer operating systems (i.e., MS 98SE, 2000, XP and above). Experience cabling various electronic components (e.g., modems, routers, TVs, stereo systems and home entertainment systems).Experience working with CAT 5 and COAX wiring. Ability to provide efficient, quality customer service to both internal and external customers both face-to-face and over-the-phone. Ability to recognize and identify sales opportunities that meet the needs of customers and the company including promoting and closing sales of products and services. Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm's Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters,). Working knowledge of hand and power tools. Working knowledge of test equipment (e.g., volt-ohm meters, transmission measuring sets). Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job. Ability to efficiently and accurately work with multiple types of information and/or perform .multiple tasks simultaneously. Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands. Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision. Ability to climb and work at elevations (e.g., from ladders). Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes). Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather). A valid State driver's license. Ability to work varying shifts and hours including mandatory overtime .

Preferred Qualifications:

At least 6 months experience within the last five years maintaining/repairing and testing copper and/or fiber optic cable in an underground, aerial, or buried environment. At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. General experience in testing and turning up DSL, and Carrier Systems. Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts). Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services. Prior experience working on a computer in a Windows-based system and with Microsoft Outlook. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Any offer of employment is contingent upon the results of a pre-employment drug test and background check. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions -- including home and wireless voice solutions and digital television -- provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.