Front Office Administrative Assistant - Full Time - Full-time / Part-time

A Front Office Administrative Assistant with Waldorf Astoria Hotels and Resorts is responsible for providing the Director of Front Office Operations and Room Reservations Manager with administrative support including, typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements and other general office duties.

What will it be like to work for this Hilton Worldwide Brand?

What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What will I be doing?

A Front Office Administrative Assistant with Waldorf Astoria Hotels and Resorts is responsible for providing the Director of Front Office Operations and Room Reservations Manager with administrative support including, typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements and other general office duties. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Opens incoming mail, dates stamps and distributes accordingly. Sends outgoing mail, both inter-office and outside of the hotel. Routes mail, faxes and other printed matter.

• Prepares and types correspondence and complex numerical/financial reports, as directed.

• Prepares correspondence on behalf of management. Duplicates, copies and distributes and mails materials for the departments/office.

• Orders and maintains office supplies and equipment for all Front Office Operations and Reservations department (to include Guest Services and Concierge).

• Uses the property's email system and maintains their email box, as is policy. Additionally, this position may or may not have access and/or control over the email box of their supervisor(s).

• Appropriate business use of telephone and voice mail system.

• Handles administrative duties to include maintaining employee files as needed by each department and preparing guest communication/correspondence via letters, emails, and phone calls.

What are we looking for?

EDUCATION
High school graduate or equivalent preferred. Additional training and education is highly desirable.

EXPERIENCE
Requires 2 years administrative support experience.
Experience with MS Office applications and Outlook required.
Previous work experience should include working in a high-volume environment.
Experienced with Microsoft Excel and Access.
Hotel background in the rooms and or front office departments is desired.

GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER
Flexibility with work schedule required based on business needs

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to read listens and communicates effectively in English and in writing, using correct grammar, spelling and sentence structure.
• Prepare official correspondence on behalf of management for both external and internal communications verbally and in writing.
• Ability to sit for extended periods of time and continuously performs the essential job functions.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to type 45 wpm.
• Ability to effectively transcribe information from handwritten memos and recordings.
• Ability to maintain a level of confidentiality due to the employee files that must be maintained.
• Sponsorship and relocation assistance are not available for this position. Only local candidates will be considered.

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member.

The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA