Customer Care Representative

# Description


CUSTOMER CARE REPRESENTATIVE
Job Summary
Customer Care Representative will be handling inbound and outbound calls, back office research and escalated customer issues.


Responsibilities




* Practice and present suggestive selling to customers on every eligible call to promote sales and services
* Maintain a friendly, professional, welcoming attitude toward the caller
* Provide customer service to TRU customers with respect to all aspects of the brand
* Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments



# Qualifications


Qualifications




* Background in call center operations or customer service environment
* Good listening skills
* Self-motivated and enthusiastic
* Strong problem solving skills
* Intermediate computer skills
* 1 year in customer service, call center experience
* Must be willing to work flexible hours (between 8:30am-8pm), including weekends, holidays and overnight if needed

**Job Function:** Administrative
**Primary Location:** USA-NJ-Wayne
**Schedule:** Full-time
**Organization:** Headquarters
**Job Type:** Standard
**Education Level:** High School Diploma/GED
**Brand:** Toys 'R' US
**Req ID:** 60323