Telesales Associate

As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

Be confident. Be bold. Have FunWelcome to the best kind of work, where you can bring your enthusiasm, give your all, and leave each day feeling challenged, empowered, and excited. T-Mobile employees will tell you: there's nothing like the feeling you get when you make a difference to your customers''and your co-workers. T-Mobile is looking for a few great people to bring their passion, confidence, and hard work to the job. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded.DescriptionWelcome to the big leagues. You are Un-leashing the voice of our company for thousands of potential customers. You've got to know your gear inside and out''from the latest phones to the most Un-carrier pricing plans. It's a big responsibility, but the rewards are simply amazing. Can you see yourself in this kind of clutch position? Here's a closer look at the job:Essential Functions* Answer inbound sales calls directly from prospective and/or existing customers. * '‹ Makes outbound calls to existing customers for upsell opportunities* Makes outbound calls to prospects who have abandoned the sales funnel either on the web or in telesales* Build rapport with customers by probing for needs and recommending appropriate solutions. * Expert in all T-Mobile products and services to appropriately right-fit customer to ensure customer satisfaction and loyalty. * Accept orders, close sales, maintains customer records, and completes required documentation. * Achieve monthly, quarterly, and annual sales objectives based on targeted metrics focused on expanding the business. * Leverage T-Mobile systems, training and tools to deliver an Un-carrier experience as defined by quality program and achieve targeted quality metrics & standards.

QualificationsMinimum Required* Superior communication, presentation and interpersonal skills.* Strong computer skills* Ability to thrive in a lively working environment and multi-task.* Confident, assertive, flexible, team-oriented and professionalDesired* Previous sales experience preferred* The flexibility to work weekends and other varied shifts as assigned* One Year customer service experience in a call center environmentEnterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.EducationMinimum Required* High School DiplomaLicense or Certification(None)General/Physical RequirementsAbility to work evenings, weekends, or varied shifts as assigned. This job requires reliable, predictable, and consistent attendance.