Patient Services Assistant

Responsibilities* Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources.

Oversee and perform Front Desk Operating Room clerical tasks, including but not limited to:

Getting report from the day clerk and follow up as needed

Remaining present at the desk to answer calls, walk in questions, receive and distribute tubed products, etc. (except when needed for work reasons)

Scheduling add-ons, urgent and emergent cases, adjusting and coordinating the schedule per Charge Nurse or Charge Anesthesia.

Accurately and completely fill out forms, records, etc. (call-ins, Schedule Change Log, etc.)

Professionally and courteously field and route all phone calls, great and assist all in the OR Front Desk vicinity

Log and assist venders as they come to the desk

Give access to scrubs as needed

Page/assign/contact anesthesia and others as needed and follow up to ensure responses.

Verify patient locations for patient pick up slips and put patients on call as appropriate.

Provide clerical, billing and cycle counting functions

Count all DPCs post-op, compare to schedule case count (write case count on top of schedule), and find missing information

Follow up/verify case count with nursing staff case count

Log, page for and send out specimens

Print labels, wristbands, etc.

Train new team members

Maintain accurate training documentation and checklists

Other duties and projects as assigned

Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others

Work well with minimal supervision

Required Qualifications* Must be able to handle stressful situations think clearly under pressure

Clerical/customer service experience, preferably in a medical setting

Excellent team work and multi-tasking skills

Ability to spell correctly and use proper grammar

Able to work in a fast paced customer friendly environment

Effective time management skills

Excellent customer service skills and interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace

History of excellent attendance and punctuality (may be required to provide documentation).

High school diploma or General Education Development (GED) credential

Desired Qualifications* Basic medical terminology

Prior MiChart experience

Previous work/volunteer experience in a medical environment

Knowledge of University Hospital policies and procedures

Customer Service-Focused, Multi-Tasker, Friendly, Patient, Compassionate, Empathetic, Dependable and Responsible

Work Schedule Friday 10p -- Saturday 6a and Saturday 10p -- Sunday 6a

Will be required to attend occasional meetings during the work week.

The initial training for this position will be during the week with base hours being 6am-2pm.

Background Screening University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.