Service Area Team Leader - Orange Twp

Meijer is a leading Supercenter located in six states throughout the Midwest, with over 200 stores and more than 60,000 employees. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, and stores, distribution centers, and manufacturing facilities throughout Michigan, Indiana, Illinois, Ohio, Kentucky, and Wisconsin. As a multi-billion dollar retailer, Meijer is ranked as the 19th largest privately held company in the country. We have become a respected leader in the competitive retail market by sticking to our core values of customers, competition, family, freshness, and safety & health.
Currently, Meijer is looking for a Service Area Team Leader. The individual selected for this position will be responsible for providing the customer with a fast and friendly quality shopping experience by training, mentoring and coaching Customer Service Department team members. The individual will also deliver remarkable customer service by achieving Brand Promises; i.e. "Provide an easy shopping experience for our customers." The Service Area Team Leader will also be an expert in customer service as well as maintaining a positive working relationship with customers, team members and leadership. The individual selected for this position must possess excellent leadership, mentoring and communication skills.

Key responsibilities include:

• Practicing Meijer philosophies and core expectations: Customer Focus, Urgency, Teamwork, Trust & Respect, Accountability and Culture of Thrift
• Assisting Customer Service team members with operational functions and tasks
• Maintaining a courteous and friendly attitude towards customers and team members
• Mentoring and coaching all Customer Service team members
• Providing succession planning for the Customer Service Department
• Administering discipline and preparing "see-me list"
• Achieving cashier performance standards
• Resolving customer complaints in a prudent and expedient manner
• Ensuring training curriculum is completed for all Service Coordinators, Cashiers and Courtesy Team
• Providing qualified trainers to ensure quality training occurs in the Customer Service Department
• Maintaining the cleanliness of the front end area
• Working collaboratively with Financial Team Leader to resolve cash control & scheduling concerns
• Spending 90% of shift time on sales floor :
  • Behind the lanes helping customers with order, bags and self checkout lanes
  • Coaching and mentoring the Customer Service team members
• There is a 48 hours (exempt) pay base for this position
• Other daily tasks as required

Qualifications

• Successful completion of all required Customer Service department training curriculums
• Possesses excellent organizational, coaching and communication skills
• Basic computer skills (e.g. Word, Excel, etc.) and Meijer computer program applications (e.g. MYINFO, PeopleSoft, My Team)
• Ability to operate the cash register system and all financial services equipment
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
  

Job Retail
Primary Location OH-Lewis Center

Schedule Full-time