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in Detroit, MI

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Hours Full-time, Part-time
Location Detroit, MI
Detroit, Michigan

About this job

We have a full-time/part-time opening for a Field Service Technician.

Must be able to work various shifts per week.

Requirements

Manpower is currently recruiting for a Field Service Technician for one of our clients in Detroit, MI! Job Responsibilities: *Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction. *Meets or exceeds Metrics of Customer Focused Objectives including Response Time, First Call Completion and Call Backs. *Respond to dispatched service calls in assigned territory within Customer SLA commitments *Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications *Effectively schedule calls to manage SLA requirements across assigned activities *Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure *Assist customer with any reported issues or questions on product(s) or offerings *Train Customer on appropriate usage of products & features *Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site. *Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking *Manage local part inventory and ensure accurate tracking of inventory levels and transactions. *Present a positive image through proper attire, communication skills and personal grooming Requirements: *High school diploma or GED *Associates degree in electronics or equivalent *3-5 years in field service or customer support *Strong electro-mechanical aptitude *2-5 Years experience in servicing laser printers and multi function laser devices, preferably Lexmark *Excellent driving record *Valid drivers license *Sound administrative skills *Ability to properly lift 60 pounds or less frequently *Excellent communication skills, written and verbal. *Customer service orientation *Positive attitude *Ability to learn quickly Contract Length: 3 months Pay: $22.00/hour If you are interested in this position please apply and go to www.manpowerjobs.com and create a profile with us! Should your qualifications match that of the position, the recruiter will contact you. If you have additional questions, please contact the recruiter: Sandhya Saeman Email: sandhya.saeman@manpowergroup.com Phone: 414-982-1959 ex.350 When emailing or calling, please reference Advert ID# 238006 NOTE: Please DO NOT contact your local manpower office directly, as this position is not being serviced out of that office, please reach out to the recruiter listed above. Manpower is an Equal Employment Opportunity (EEO) Employer.