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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Broken Arrow, Oklahoma

About this job

* Communication and Influence: Requires verbal and written communication skills to convey

information that may be somewhat complex and/or to others who may have limited knowledge of

the subject in question. Position may require basic negotiation and influence, cooperation, tact and

diplomacy skills.

* Analytical Thinking: The ability to systematically gather information from a variety of resources.

Analyze information, identify implications of data and draw appropriate conclusions. Generate

viable, alternative solutions to a question or problem and evaluate the consequences of choosing

each alternative.

* Interpersonal Relations: The ability to develop and maintain professional, trusting, positive

working relationships with all levels of staff, customers and vendors.

* Diversity Awareness: The ability and willingness to be aware of, understand, respect, and value

the diverse culture, ethnic, gender, age, education, professional, backgrounds and styles of others

and to adapt ones own behavior based on that understanding.

* Customer Focus: The ability and willingness to provide excellent service to external/internal

customers. This includes seeking to meet customer needs, expectations and demands quickly and

effectively while remaining calm and professional. Reviewing external/internal customer

complaints and taking action to reconcile the situation while treating the customer as valuable and

instilling the same in their Team.

* Drive and Dependability: The ability and willingness to demonstrate eagerness, enthusiasm,

optimism and passion when working. This includes demonstrating commitment, persistence and

heightens personal effort in the face of obstacles and adversity. Pursuing excellence for self and

organization, having a sense of urgency, possessing ambition and inspiring others.

* Stress Tolerance and Flexibility: The ability to work productively and effectively in a fast paced,

stressful, demanding and/or ambiguous environment.

* Delegating and Directing: The ability and willingness to delegate the authority to complete work

activities, giving clear direction to assigned tasks while monitoring performance against a

predetermined deadline to ensure quality and timely completion of assignments.

* Planning: The ability to set priorities, plan and coordinate work activities. This may include

developing plans with long-range horizons based upon a sound knowledge of Harbor Freight

Tools expectations.

* Team Building: The ability to motivate and guide others to work hard by building a sense of

teamwork and commitment. This includes clearly communicating and reinforcing aims and goals

of team, unity, cooperation and excellence.

* Communication: The ability to speak clearly and politely to management, associates and

customers when conveying information. Always using correct grammar when speaking and never

using slang terms while targeting the amount, style and content of the information to the needs of

the receiver.

Supervision Received:

Supervisor provides general direction. Customer Experience Manager independently determines and

develops approach to solutions. Work is reviewed periodically (typically at major points in the assignment)

and once complete to ensure objectives have been met.

Supervision Provided:

Has direct responsibility of customer contact and manages the daily operations of a store through direct

supervision of non-exempt/hourly associates.

Impact of Customer Experience Manager Decision:

Decisions are moderate in nature, influencing project schedules, operations or customer satisfaction. Errors

are detected and corrected with relatively minor financial impact or effect on projects, operations or

customer relationships. May require involvement beyond immediate work group to correct.

Scope of Impact:

Decisions affect own work and the work of others within the department, unit and/or project.

Minimum Requirements:

* Legal Age: 18 years old

* Education or Equivalent Experience: Technical, Trade, Vocational Degree or 2 years Management

or Functional Experience

* Supervisor/Managerial Experience: 2 years

* Function Specific Experience: 2 years

* Certification Requirements: May require a valid State drivers license and/or Fork Lift Certification

Working Conditions:

Work is performed in an area that is adequately lighted and ventilated.

Specific physical characteristics and abilities are required to perform duties such as above-average agility

and dexterity and long periods of walking, standing, bending or carrying moderately heavy items.