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Hours Part-time, Full-time
Location 11819 Miami Street
Omaha, Nebraska

About this job

Reservation Sales Associate

Omni Hotels & Resorts is looking for Customer Contact Center Representatives to take inbound reservation calls. The ideal candidate is friendly, patient, professional and genuine with a service driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits.

Benefits include:
* Average Agent Pay up to $14.00 per hour
* Part-time/Full -time positions; Evening/Weekend shift rotations
* Paid training
* Employee rates offered at our properties and much, much more!
Job Responsibilities:
* Take calls to assist guest needs with reservations including modifications and cancellations
* Offering recommendations which will maximize revenue and guest stay satisfaction
* Maintain a high level of professionalism when speaking with customers
* Requires the ability to work in a high call-volume environment

Requirements:
* Advanced verbal and written communication skills (English)
* Ability to work independently to resolve customer inquiries or problems
* Excellent phone etiquette skills
* Intermediate experience working with basic computer programs (MS Office, Outlook, etc)
* Must be able to become proficient on Omni Hotel's reservation system
* Must be able to attend onsite training
* Prior Call Center experience a plus


As an affirmative action employer, we support a diverse work force and a drug free work place.
EOE M/F/D/V - Drug Free Workplace