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Tier 1 Tech Support Advisor - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 801 Royal Parkway Nashville, Tennessee |
About this job
We have a full-time opening for a Tier 1 Tech Support Advisor.
Must be able to work various shifts per week and be available weekdays.
- Must have a high school diploma or equivalent.
- Be authorized to work in the United States.
- Background check required.
Requirements
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
Xerox is looking for candidates who are problem-solvers and amazing with customers!
Do you have the ability to figure out how technology works and can you multitask across systems and applications? Do you have a passion to analyze and resolve a variety of technical issues, are you interested in supporting the world's largest manufacturer of smart phones, tablet, MP3 players and other devices? If you said yes and want to be the friendly voice to our customers this is the job for you!
Job Summary
As a Tier 1 Tech support advisor you will be supporting our customers as a first point of contact and will be providing solutions to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.
In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service.
You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.
Requirements
§ Technical aptitude and enjoy troubleshooting technology
§ Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
§ Customer focus
§ High School Diploma or GED
§ Discipline to follow a set schedule
§ Flexibility to work between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends, holidays and have the ability to flex up or down based on business needs
§ Ability to manage multiple applications at one time
§ Understand the concepts of navigation, search engines, downloading music, and other web based applications
§ Smartphone, tablet, operating systems, PC or Mac experience
§ Ability to attend approximately five to six weeks of required training in a schedule that may include nights or weekends
§ Successful completion of initial training
§ Ability to meet minimum typing speed of 25 WPM while talking to customers
§ Successful completion of pre-employment assessments, criminal background check and drug screen
What Does Xerox Offer You?
§ Full time employment
§ Benefits
§ Opportunities for growth & development
§ Competitive wages and opportunities for bonus
§ Paid Time Off
§ Employee Discounts
§ And MORE!
Walk-in MONDAY thru FRIDAY, 9a-4p to APPLY in Person!
801 Royal Parkway, Suite 200
Nashville, TN 37214
We will rely on you to listen to our customers and remind them that behind our great products are amazing people!
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com.
Xerox is looking for candidates who are problem-solvers and amazing with customers!
Do you have the ability to figure out how technology works and can you multitask across systems and applications? Do you have a passion to analyze and resolve a variety of technical issues, are you interested in supporting the world's largest manufacturer of smart phones, tablet, MP3 players and other devices? If you said yes and want to be the friendly voice to our customers this is the job for you!
Job Summary
As a Tier 1 Tech support advisor you will be supporting our customers as a first point of contact and will be providing solutions to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.
In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service.
You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.
Requirements
§ Technical aptitude and enjoy troubleshooting technology
§ Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
§ Customer focus
§ High School Diploma or GED
§ Discipline to follow a set schedule
§ Flexibility to work between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends, holidays and have the ability to flex up or down based on business needs
§ Ability to manage multiple applications at one time
§ Understand the concepts of navigation, search engines, downloading music, and other web based applications
§ Smartphone, tablet, operating systems, PC or Mac experience
§ Ability to attend approximately five to six weeks of required training in a schedule that may include nights or weekends
§ Successful completion of initial training
§ Ability to meet minimum typing speed of 25 WPM while talking to customers
§ Successful completion of pre-employment assessments, criminal background check and drug screen
What Does Xerox Offer You?
§ Full time employment
§ Benefits
§ Opportunities for growth & development
§ Competitive wages and opportunities for bonus
§ Paid Time Off
§ Employee Discounts
§ And MORE!
Walk-in MONDAY thru FRIDAY, 9a-4p to APPLY in Person!
801 Royal Parkway, Suite 200
Nashville, TN 37214
We will rely on you to listen to our customers and remind them that behind our great products are amazing people!
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com.