Healthcare Diagnostics Field Service Engineer 2 - Full-time / Part-time

Division Description

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Healthcare Division develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape. As a global leader in medical imaging, laboratory diagnostics, and healthcare information technology, we have a keen understanding of the entire patient care continuum-from prevention and early detection to diagnosis and treatment.

For more information, please visit: http://www.usa.siemens.com/healthcare

Job Description

Position Overview:

The Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies Siemens laboratory diagnostic equipment at our customer sites, primarily in the clinical laboratory. We take a holistic approach in solving our customers' toughest problems. Our FSTs represent the "Face of Siemens" to the customer. The Field Service Technician reports to the Regional Service Manager at Siemens Healthcare Diagnostics.

Location:

Position in Detroit Metro area, coverage area includes all of MI and parts of Northern OH with the primary coverage in Detroit Metro region.

Responsibilities:

* Perform service, preventative maintenance, modifications and installations on Siemens Healthcare Diagnostics instrumentation (primarily Hemostasis, Blood Gas and AUWi products), at customer sites with minimal supervision;

* Provide on-site customer repairs; responsible for delivering both timely and effective repairs

* Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction;

* Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management

* Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.

* Establish and maintain proper business relationships with customers and peers

* Perform necessary administrative duties accurately.

Required Knowledge/Skills, Education, and Experience:

* Minimum high school diploma

* Experience in testing, repairing and maintaining capital medical equipment

* Strong electronics and computer background needed

* Proficient in the use of tools and service test equipment

* Able to work both individually and in an established team setting

* Self-starter with strong customer service skills as well as excellent communication skills

* Ability to operate remotely from the main office with minimum supervision

* Demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology

* Experience with electronics, hydraulic and pneumatic systems

* Able to interface with customers in a positive professional manner

* Ability to think and act in a logical and methodical way

* Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication

* Hold a current valid driver's license and good driving record over last three years is required

* Willing to work different shifts as business needs dictate

* Ability to travel and provide service in assigned geography, as well as periodic travel to other regions or for training.

* Willingness to participate in an on-call rotation after training and certification is completed. Participation in a region On Call rotation is part of the job requirement.

* The incumbent will need to be available to work a second shift in the future, if business demands necessitate it.

Preferred Knowledge/Skills, Education, and Experience:

* Previous field service experience is desired

* 2+ years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments preferred

* Technical Associates degree or equivalent in military experience preferred (graduates of the U.S. Navy Nuclear program are encouraged to apply)

* Background or coursework in Electronics, chemistry, biology or natural sciences is very helpful.

Siemens encourages qualified long-term unemployed individuals to apply for open positions.

Offer of employment with Siemens is conditioned upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

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