FRONT DESK CLERK-Overnight

Holiday Inn Los Angeles International Airport

The Front Desk Clerk is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate Hotels & Resorts is an  EEO/AA/Minorities/Females/Disabled/Veterans

SUMMARY: Accommodates guests of hotel by performing the following duties. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Greets, registers and assigns rooms to guests. Handles credit, initial parking information, and an overview of guest services. Issues room keys and instructions to Bellman if available at hotel
• Serves as a primary liaison to guests. Handles stressful situations; makes mature and knowledgeable decisions. Handles all guest complaints or problems to exceed the guest expectations
• Handles incoming guest reservations via phone completes reservations slip and reservation board. Takes reservation accurately and neatly
• Answers inquiries pertaining to the hotel services; registration of guests; and shopping, dining, entertainment and travel directions. Makes restaurant, transportation, or entertainment reservation
• Handle all guest service requests. Takes room service orders and directs appropriate staff member to assemble and deliver order
• Serves as hotel phone operator and directs all calls to proper extensions. Receives, transmits and racks telephone messages
• Keeps records of room availability and guest’s accounts. Operates Opera, the Front Office software. Maintains Guest History computer is available
• Directs Bell and Door personnel to handle guest requests if this service is available
• Computes bill, collects payment and makes change for guests
• Posts charges such as room, food, liquor, or telephone to guest accounts
• Balances daily or shift audit in the billing computer. Maintains bank as set by hotel to each individual
• Uses 10-key adding machine and switchboard\Assists guests with depositing their valuables in safe deposit boxes
• Cleans and organizes the front office area
• Computer reader boards
• Date stamps, sorts, and racks incoming mail
• Attend meetings / trainings as assigned by department Director
• Other duties as assigned

OUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

High school diploma or equivalent (GED); one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients and other colleagues of the hotel.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel and talk and hear. The colleague frequently is required to stand, walk, and sit. The colleague must regularly lift and/or move up to 10 pounds. The colleague is occasionally required to reach with hands and arms. The colleague must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Guests can choose the Holiday Inn® Los Angeles International Airport hotel to experience the effortless elegance of updated decor and the convenience of a central location, all at an affordable price. The hotel is within 30 minutes of most major Los Angeles attractions and one mile from LAX. Our hotel guests can squeeze the most into their stay.

Our hotel is convenient to the 105 and 405 freeways. We are near aerospace defense industry as well as refineries and major universities. Our professional amenities make business and family friendly. The 24-hour, complimentary LAX shuttle runs every 15 minutes, and the self-service Business Center is open 24 hours. 4,066 sq ft of meeting space and free Wi-Fi access throughout the hotel help our guests stay productive when they are not relaxing in the outdoor heated pool or enjoying a cocktail at Landings Lounge.

They'll have plenty of entertainment options nearby. Walk a block to the Ocean Express trolley to ride to Manhattan Beach, take a quick drive to LA, Hollywood or Disneyland® or see our concierge desk to discover what sets us apart from other hotels near Los Angeles Airport (LAX).

Hotel features Elegant updates, 405 guest rooms and 24-hour shuttle service satisfy the needs of corporate travelers passing through LAX, while our hotel's convenient Los Angeles location makes us ideal for leisure travelers, too.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer