Post Support Move Desktop Support Analyst - Full-time / Part-time

We have a full-time/part-time opening for a Post Support Move Desktop Support Analyst.

Must be able to work various shifts per week.

Senior Desktop Support Analyst

As a major provider of IT staffing services, Experis connects the very best IT professionals to great opportunities at leading companies. We use our insight, flexibility and expanded resources to anticipate the needs of leading tech companies and help them make exceptional connections with top IT Professionals.

To succeed in the complex world of technology, you need exceptional connections - to the right experts, the right opportunities and the right answers. You'll find that Experis is right in the center of this ever-changing technological world - uncovering opportunities and connecting possibilities.
Our clients are actively seeking IT professionals to add to their teams. Our clients offer a friendly work environment, the best training and advancement opportunities.

Role: Senior Desktop Support Analyst

Location: Alpharetta, GA

Contract: 3 to 4 Months w/potential extension or conversion

Essential Job Responsibilities

• Install, support and maintain end user computing devices and applications, including PC's, Mobility and Telecommunications in an enterprise environment.
• Supervise daily operational work for assigned location monitoring for timely completion and quality of service.
• Provide project team leadership, participation, and coordination as directed by the leadership of Corporate Systems.
• Maintain proper documentation and service level targets for all service calls, to assist the Helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.
• May mentor team members in Corporate Systems and others as deemed necessary, including the training of new associates of processes and procedures.
• Leverage leadership skills to initiate improvements to team priorities and build business unit relationships.
• Support and participate in the continuous assessment and improvement of the quality of care and services provided.
• Performs other duties as required.

Education

• Bachelor's degree in Information Technology, Computer Science or equivalent experience.

Certifications

• MCSA, MCITP, HDI Certification, or A+ certifications preferred.

Job Related Experience

• Five years' experience in a technical support position providing end user technology support.
• Supervisory/Management experience required.

Additional Skills/Knowledge

• Desktop/Telecom skills and troubleshooting experience.
• System Deployment and Systems Management knowledge.
• Microsoft SCCM preferred.
• Working knowledge of Active Directory, Group Policy, Domain Services (such as Print, DHCP, DNS) and network connectivity.
• Good verbal/written communications skills and strong interpersonal skills to interact positively and productively with associated computer systems, end-users and co-workers.
• Able to function in a dynamic environment subject to impromptu changes in schedules and priorities.
• Able to work independently on systems and networks to install standard solutions and to resolve common anomalies, taking/applying technical direction and leadership skills.
• Also must be available to provide 24 hour On-Call support as directed by the leadership of Corporate Systems support.
• Continue professional development as required to keep up with today's technology.
• Travel Required: Some travel required, approx. once per quarter.

Physical Requirements

• Standing
• Lifting (up to 40 lbs.)
• Crouching (beneath desks)

Work Environment

• General office environment
• Occasional data center work

 

Experis is an Equal Opportunity Employer (EOE/AA)